UHC provider hero

Welcome providers and staff

Welcome to our activation toolkit which includes turnkey materials that can be downloaded and shared with patients and staff.

Request care on behalf of your patient. Call the dedicated line today!

DispatchHealth is proud to partner with providers across the country to ensure that patients with high-acuity medical concerns can access quality healthcare from the comfort and safety of their homes.


Here’s what we have helped our partners accomplish so far:

Medical Cost Savings
$ 0
Estimated net savings per visit from facility based care avoidance
Patient Satisfaction
0
Average NPS score: Industry-leading patient satisfaction ratings
Extended Availability
0 %
of patients seen outside of the typical office hours
Coordinated Care
0 %
of visits result in clinical notes transferred to PCP or specialist
Engagement materials by audience
DispatchExpress - how healthcare professionals request care for patients

DispatchExpress is a HIPAA-compliant digital platform that is the quickest way for providers to request a visit for a patient.

  • Quick and easy way to request care from DispatchHealth for your patients
  • Visibility into DispatchHealth care team status (visit availability, arrival status, visit completion, and more)
  • No set up fee or requirements; takes less than 5 minutes to establish an account
  • New feature coming soon: access to clinical notes

Create an account in three easy steps.

Already have an account? Log in to DispatchExpress to request a visit.

DispatchExpress resources

For patients

Patient one-pager: Share this high-level overview of DispatchHealth with patients through email or physical distribution. See Spanish version here.

Direct mail postcards are a great way to reach patients and let them know about our services.

How it works postcard

What we treat postcard

Office poster: Poster to hang in office

Digital board file: Digital file to add to digital boards in practice lobby and patient rooms

Email: Let patients know they have access to in-home healthcare through email.

Newsletter: This content can be used across several channels to inform patients about DisptachHealth.

Acute Care overview video: This 60-second video explains DispatchHealth for patients and consumers and how they can avoid the Emergency Department.

Acute Care patient testimonial video: A patient with multiple health complications discusses the benefits of DispatchHealth.

For healthcare professionals

Sharing the benefits of DispatchHealth with your providers, RNs, care managers and case managers can help reach patients during capacity constraints, after-hours, on weekends and holidays. We’ve developed messaging specific to the healthcare professional you are communicating to, and educational resources to expand their understanding of DispatchHealth.

For providers (MD, DO, NP, PA-C)

Provider one-pager: Help your providers and staff better understand how this service benefits their practice and patients.

Provider newsletter template: This document outlines key messages to educate your providers on DispatchHealth, including what DispatchHealth is, how they help, a video overview, how to request care, and quick facts.

Scripting and FAQ’s:

  • On-call, after hours and Dotphrase scripting: This document includes use cases and scripting for DispatchHealth available to on-call providers, office after hours message and Dotphrase.
  • Provider FAQ: Commonly asked questions for providers, RNs, care managers and case managers.
  • Acute care scripting: RNs, MAs and front desk staff can use this script when talking to a patient about DispatchHealth’s acute care service.
  • Bridge care case manager scripting and FAQ: This document for case managers and staff answers frequently asked questions about Bridge Care and provides scripting to help case managers explain Bridge Care to patients.
  • ED to home scripting and FAQ: This FAQ and script was created to help providers, RNs, care managers and case managers talk to patients about DispatchHealth’s ED to Home service
For RN's, care managers, and case managers

Provider one-pager: Help your providers and staff better understand how this service benefits their practice and patients.

Nurse activation postcard: Help clinical teams understand how to activate DispatchHealth.

Provider newsletter template: This document outlines key messages to educate your providers on DispatchHealth, including what DispatchHealth is, how they help, a video overview, how to request care, and quick facts.

Scripting and FAQ’s:

  • On-call, after hours and Dotphrase scripting: This document includes use cases and scripting for DispatchHealth available to on-call providers, office after hours message and Dotphrase.
  • Provider FAQ: Commonly asked questions for providers, RNs, care managers and case managers.
  • Acute care scripting: RNs, MAs and front desk staff can use this script when talking to a patient about DispatchHealth’s acute care service.
  • Bridge care case manager scripting and FAQ: This document for case managers and staff answers frequently asked questions about Bridge Care and provides scripting to help case managers explain Bridge Care to patients.
  • ED to home scripting and FAQ: This FAQ and script was created to help providers, RNs, care managers and case managers talk to patients about DispatchHealth’s ED to Home service
Clinical education

Case studies: Share these case studies with your provider and care teams to help educate them on the process and medical service available through DispatchHealth. A QR code is included to request care via DispatchExpress.

Provider FAQ: Commonly asked questions for providers, RNs, care managers and case managers.

DispatchHealth 101 webinar: Serving as a valuable clinical resource, in this webinar recording, DispatchHealth Chief Medical Officer, Phil Mitchell, MD and VP of Clinical Integration, Christine Greimann, share an in-depth view of how providers nationwide are using DispatchHealth to support medically complex patients.

DispatchHealth’s complete system of in-home care video: Our Chief Medical Officer discusses how patient care can be improved with DispatchHealth.

Acute Care overview video: The DispatchHealth clinical team describes who we are, our clinical capabilities, and how we help our patients.

Conditions we treat
  • Anxiety
  • Asthma Attacks
  • Back, Neck & Joint Pain
  • Bed Sores & Pressure Ulcers
  • Boils & Abscesses
  • Bronchitis
  • Catheter Problems & Malfunctions
  • Crohn’s Disease Exacerbations
  • Congestive Heart Failure (CHF)
  • COPD Exacerbations
  • COVID-19
  • Cuts & Lacerations that Require Stitches
  • Dehydration
  • Diarrhea
  • Diverticulitis
  • Dizziness & Vertigo
  • Edema (fluid buildup)
  • Excessive Vomiting
  • Eye Infections & Injuries
  • Flu (Influenza)
  • Food Poisoning
  • Head Injuries
  • Heart Palpitations
  • High Fevers
  • Inability to Urinate
  • Infected Wounds & Ulcers
  • Injuries Resulting From Falls
  • Kidney Stones (with known history)
  • Minor Fractures; Sprains, Strains & Bruises
  • Nosebleeds
  • Pneumonia
  • Severe Constipation
  • Severe Cough & Croup
  • Severe Migraines
  • Severe Skin Infections (Including Cellulitis)
  • Shingles
  • Shortness of Breath
  • Sinus Infections
  • Strep Throat
  • Upper Respiratory Infections
  • Urinary Tract Infections (UTI)
  • Viral Infections
  • Weakness or Fatigue
DispatchHealth on-site capabilities

Procedures we offer (but not limited to)

  • Foreign body removal (ear/nose)
  • Foley catheter malfunction
  • Evaluation and treatment of severe back pain
  • Evaluation and treatment of suspected DVT
  • Advanced on-site blood tests
  • Bronchodilator administration
  • Catheter insertion: Foley, Coudé, and suprapubic
  • Incision and drainage of skin lesions
  • IV fluids: medications and antibiotics
  • IV medications: diuretics, steroids, antibiotics, and antiemetics
  • IV placement
  • Nasal packing and cautery
  • Nebulizer treatments
  • Rapid infectious disease testing (COVID, flu, strep, and mono)
  • Simple and complex laceration repair: sutures or staples
  • Splinting injured extremities
  • 12-lead EKG
Ongoing engagement materials
Campaigns

High-ED utilizer / testimonial campaign: Our testimonial-based campaign offers content for email, direct mail and social. Engage your high-risk audience and overcome objections to utilize DispatchHealth by offering testimonials from actual patients.

Value prop campaign for healthcare professionals: This campaign intended for providers, RNs, case managers and care managers highlights how utilizing DispatchHealth services can improve the healthcare system with better outcomes and lower medical costs.

Provider engagement campaign: Engage your providers with proven messaging to support your existing same-day service strategy incorporating DispatchHealth. Content made available by DispatchHealth health system partner.

Advanced Care campaign: Educate members and healthcare professionals on the benefits of hospital-alternative care in the home and when/how to utilize DispatchHealth.  This campaign includes a comprehensive plan with a variety of materials to support communications.

Fall/winter - seasonal illness campaign: This campaign guide includes content and messaging designed to support partners through the flu (indoor) season, while reducing ED misuse and ensuring patients receive the right care at the right time in the right place with DispatchHealth.

Cardiovascular health campaign: At DispatchHealth, we are proud to celebrate and serve the heart community through in-home care. Through articles and touching stories, you’ll learn more about how we can support cardiac patients.

DispatchHealth resources
Clinical services

This material will help you communicate the complete system of in-home care provided by DispatchHealth.

Services overview

Services overview: This document will walk you through each of DispatchHealth’s services in detail, including cost, care team and more.

Acute care

Acute care scripting: RNs, MAs and front desk staff can use this script when talking to a patient about DispatchHealth’s acute care service.

Acute Care overview video: The DispatchHealth clinical team describes who we are, our clinical capabilities, and how we help our pat

Advanced care

Advanced Care campaign: Educate patients and healthcare professionals on the benefits of hospital-alternative care in the home and when/how to utilize DispatchHealth.  This campaign includes a comprehensive plan with a variety of materials to support communications.

Bridge care

Bridge Care overview for leaders and providers discusses our high-acuity medical intervention program designed to prevent readmissions.

Case manager scripting and FAQ: This guide for case managers and staff answers frequently asked questions about Bridge Care and provides scripting to help case managers explain Bridge Care to patients.

Video for patients: A video overview about how Bridge Care works that can be shared with both patients and providers.

Provider newsletter: Inform your providers about the Bridge Care program with this email or newsletter co

ED to home

ED to home scripting and FAQ: This FAQ and script was created to help providers, RNs, care managers and case managers talk to patients about DispatchHealth’s ED to Home service.

Messaging guidelines

Key messaging guide: This guide provides partners with compliant verbiage to communicate the DispatchHealth partnership and service(s) to stakeholders.

DispatchHealth Disclaimer: The DispatchHealth disclaimer must appear on all material that includes the DispatchHealth brand.

DispatchHealth complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Visit www.DispatchHealth.com/non-discrimination-statement to learn more. ©2022 DispatchHealth. All Rights Reserv

Logos and brand guidelines

Logos: Access our logos and use guide on our brand site.

DispatchHealth brand guidelines: Please follow these guidelines for using our logo and brand in any products, services, communications, documents or websites.

Photography

Photography: Download images of our care team, in-home visits, patients and more.

Videos

DispatchHealth co-founder video: Learn what inspired our co-founders to start DispatchHealth.

DispatchHealth’s complete system of in-home care video: Our Chief Medical Officer discusses how patient care can be improved with DispatchHealth.

Acute Care overview video: The DispatchHealth clinical team describes who we are, our clinical capabilities, and how we help our patients.

Acute Care overview video: This 60-second video explains DispatchHealth for patients and consumers and how they can avoid the Emergency Department.

Acute Care patient testimonial video: A patient with multiple health complications discusses the benefits of DispatchHealth.

[Coming soon] Patient testimonial videos: This document includes a variety of patient testimonial videos that can be used across all audiences, including patient-facing.