senior patient provider arrival

Welcome to the senior living and home health partner hub

Our promotional toolkit includes turnkey marketing materials to share with your staff, patients, clients or residents, and their families through various channels.

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With DispatchExpress, you’ll have:

  • Quick and easy online care request for DispatchHealth
  • Visibility with DispatchHealth clinical team status (including visit availability, arrival status, when we’ve seen the patient, and more)
  • Minimized phone time with DispatchHealth to book care
  • No set-up fee for your organization
Marketing resources
Communications plan

Download this interactive PDF to educate your location about the same-day, high-acuity medical service offered through your partnership with DispatchHealth. The plan includes pre-built content to support your ongoing communications to inform various audiences including executives, clinical teams/care providers, support staff, patients, residents or clients, and their families.

Senior living partner internal communications plan

Home health partner internal communications plan

For internal staff

This suite of templates, marketing material and educational resources will help you communicate the benefits of partnering with DispatchHealth to your internal staff.

Introduction email

Use this email copy to introduce the DispatchHealth partnership to your internal staff and the benefits of working together. Within the document, you will find sections of copy available to message to specific positions and departments - including executives, support staff, care and clinical teams, and more.

Senior living

Medical home health

Non-medical home health

Use this email copy to encourage your staff to activate their DispatchExpress account for the quickest and easiest way to get an appointment for their resident, patient or client.

Educational resources email

Include this copy with ongoing content and educational resources you share with internal teams about DispatchHealth.

Collateral/hand outs

Nurse staff postcard: Step by step instructions for senior living and home health staff outlining how to request care from DispatchHealth for a patient, resident or client.

Clinical activation instructions: Detailed instructions for senior living and home health clinical/care teams outlining how and when to request care from DispatchHealth for a patient, resident or client.

Leadership brochure: An overview of the benefits of partnering with DispatchHealth for senior living or home health leadership.

DispatchExpress: Learn about the fastest and easiest way to request patient care and activate your DispatchExpress account.

DispatchHealth education

Case studies: Share these case studies with your internal staff and clinical teams to help educate them on the process and medical service available through DispatchHealth. A QR code is included to request care via DispatchExpress.

DispatchHealth 101 webinar: Serving as a valuable clinical resource, in this webinar recording, DispatchHealth Chief Medical Officer, Phil Mitchell, MD and VP of Clinical Integration, Christine Greimann, share an in-depth view of how providers, senior living and home health staff nationwide are using DispatchHealth to support medically complex patients.

DispatchHealth vs ER infographic: Compare and contrast DispatchHealth and the emergency room with this infographic that acts as a resource guide in understanding where to go for what. [also available: printable 8.5x11 PDF version]

For patients, residents or clients and families

This suite of templates and marketing material will help you communicate the urgent medical service available to your patients, residents or clients and their families as an extension of your team through your partnership with DispatchHealth.

Email communication templates

Use this email copy to let your patients, residents or clients know about DispatchHealth, which is available to them for urgent but not life-threatening conditions as an extension of the care you provide.

Senior living

Home health (medical or non-medical)

Newsletter

Newsletter template: Use this newsletter template to let your patients, residents or clients, know about the DispatchHealth service that is available to them for urgent but not life-threatening conditions as an extension of the care you provide.

Collateral/hand outs

This marketing material can be downloaded, printed and share with your patients, residents or clients, and their families.

Senior one-pager: A one-page senior-specific overview of the DispatchHealth service, what we treat and how to request care

Senior brochure: A tri-fold senior-specific overview of the DispatchHealth service, what we treat and how to request care

Senior living - family FAQ: An introduction to DispatchHealth and FAQ for families of senior living residents

Home health - family FAQ: An introduction to DispatchHealth and FAQ for families of home health patients/clients

Types of care

This material will help you communicate the complete system of in-home care provided by DispatchHealth.

DispatchHealth types of care: This document will walk you through each of DispatchHealth’s services in detail including cost, care team and more.

Bridge Care overview: This overview will walk you through our Bridge Care service including frequently asked questions.

Advanced Care overview: This overview will walk you through our Advanced Care services as an alternative to hospital admission.

Campaigns

Fall/Winter campaign: This step-wise campaign guide with content and messaging is designed to support partners through the flu (indoor) season meanwhile reduce ED misuse and ensure patients receive the right care at the right time in the right place by delivering a proactive and personal experience through DispatchHealth.

High-risk patient campaign: Our testimonial-based campaign offers content for email, direct mail and social. Engage your high-risk audience and overcome objections to utilize DispatchHealth by offering testimonials from actual patients.

Employee engagement campaign: Engage your employees and their covered dependents with messaging to support DispatchHealth as a new benefit/service offering in-network with your health plan.

Provider engagement campaign: Engage your providers with proven messaging to support your existing same-day service strategy incorporating DispatchHealth. Content made available by DispatchHealth health system partner.

Media

Media content to help you promote DispatchHealth to your patients, residents or clients.

Videos

Overview video: A Complete System of Care in the Home: DispatchHealth’s Chief Medical Officer explains how a patient’s treatment can be improved by shifting the site of care to home and how the DispatchHealth team acts as an adjunct to the existing care team.

Provider video: The DispatchHealth clinical team describes who we are, what we do, and how we help patients.

Partner video: Since 2015, Christian Living Communities has been leaning on DispatchHealth to help build healthcare around their residents, in their homes.

Testimonial video: DispatchHealth patient shares her personal experience with healthcare delivered to her home.

Photography

Photography: Various images of our care team, in-home visits, patients, and more.

DispatchHealth key messaging

Key Messaging Guide: This guide provides partners with compliant verbiage to communicate the DispatchHealth partnership and service(s) to stakeholders.

DispatchHealth Disclaimer: The DispatchHealth disclaimer must appear on all material that includes the DispatchHealth brand.

DispatchHealth complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Visit www.DispatchHealth.com/non-discrimination-statement to learn more. ©2022 DispatchHealth. All Rights Reserved.

Logos and brand guidelines

Logos: Access our logos and use guide on our brand site.

DispatchHealth brand guidelines: Please follow these guidelines for using our logo and brand in any products, services, communications, documents or websites.

Contact us or request a review

If you have questions related to this material or need to request a brand review, please email senior@dispatchhealth.com

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The same-day, right-sized solution for senior healthcare is here