senior patient provider arrival

Welcome to the senior living and home health partner hub

Our promotional toolkit includes turnkey marketing materials to share with your staff, patients, clients or residents, and their families through various channels.

Engagement materials by audience
For patients, residents or clients and families

This suite of templates and marketing material will help you communicate the urgent medical service available to your patients, residents or clients and their families as an extension of your team through your partnership with DispatchHealth.

Email communication templates

Use this email copy to let your patients, residents or clients know about DispatchHealth, which is available to them for urgent but not life-threatening conditions as an extension of the care you provide.

Senior living

Home health (medical or non-medical)

Newsletter

Newsletter template: Use this newsletter template to let your patients, residents or clients, know about the DispatchHealth service that is available to them for urgent but not life-threatening conditions as an extension of the care you provide.

Collateral/hand outs

This marketing material can be downloaded, printed and share with your patients, residents or clients, and their families.

Senior one-pager: A one-page senior-specific overview of the DispatchHealth service, what we treat and how to request care

Senior brochure: A tri-fold senior-specific overview of the DispatchHealth service, what we treat and how to request care

Senior living - family FAQ: An introduction to DispatchHealth and FAQ for families of senior living residents

Home health - family FAQ: An introduction to DispatchHealth and FAQ for families of home health patients/clients

For staff and healthcare professionals

This suite of templates, marketing material and educational resources will help you communicate the benefits of partnering with DispatchHealth to your internal staff.

For RN's, care managers and case managers

Introduction letter: Send this letter through digital channels to let your healthcare staff know how DispatchHealth can support their practice.

Introduction email: Let your healthcare staff know their patients can receive quality in-home medical attention when they’re not available after-hours, on weekends or holidays.

Introduction newsletter: This document outlines key messages to educate your care teams on DispatchHealth, including what DispatchHealth is, how they help, a video overview, how to request care, and quick facts.

Email warming campaign: We created a content-rich warming campaign to establish trust with your RN’s, care managers and case managers, and help them overcome any barriers to using DispatchHealth.

Value prop campaign for healthcare professionals: Highlights how utilizing DispatchHealth services can improve the healthcare system with better outcomes and lower medical costs.

Newsletter content: Use this copy for ongoing internal communications with RN’s, care managers and case managers.

Digital screens: Editable digital screen(s) can be added to loops in staff and provider areas like staff/provider lounges and staff-only elevator banks or lobbies.

Holiday or capacity constrained content: We know the holidays can be hectic for RN’s, care managers and case managers. Remind them about the innovative service you provide to help them during the busy holiday or sickness season.

Integration email message: If DispatchHealth is integrated into your EMR, use this messaging to communicate how RN’s, care managers and case managers can request care for a patient.

DispatchExpress utilization campaign: This email campaign highlights patient case studies to help DispatchExpress users understand how and when to request care for patients.

Scripting and FAQ’s:

  • On-call, after hours and Dotphrase scripting: This document includes use cases and scripting for DispatchHealth available to on-call providers, office after hours message and Dotphrase.
  • Provider FAQ: Commonly asked questions for providers, RNs, care managers and case managers.
  • Acute care scripting: RNs, MAs and front desk staff can use this script when talking to a patient about DispatchHealth’s acute care service.
  • Bridge care case manager scripting and FAQ: This document for case managers and staff answers frequently asked questions about Bridge Care and provides scripting to help case managers explain Bridge Care to patients.
  • ED to home scripting and FAQ: This FAQ and script was created to help providers, RNs, care managers and case managers talk to patients about DispatchHealth’s ED to Home service

This document outlines key messages to educate your healthcare professionals on DispatchHealth, including what DispatchHealth is, how they help, a video overview, how to request care, and quick facts.

Use this email copy to encourage your staff to activate their DispatchExpress account for the quickest and easiest way to get an appointment for their resident, patient or client.

Educational resources email

Include this copy with ongoing content and educational resources you share with internal teams about DispatchHealth.

Collateral/hand outs

Nurse staff postcard: Step by step instructions for senior living and home health staff outlining how to request care from DispatchHealth for a patient, resident or client.

Clinical activation instructions: Detailed instructions for senior living and home health clinical/care teams outlining how and when to request care from DispatchHealth for a patient, resident or client.

Leadership brochure: An overview of the benefits of partnering with DispatchHealth for senior living or home health leadership.

DispatchExpress: Learn about the fastest and easiest way to request patient care and activate your DispatchExpress account.

DispatchHealth education

Case studies: Share these case studies with your provider and care teams to help educate them on the process and medical service available through DispatchHealth. A QR code is included to request care via DispatchExpress.

Provider FAQ: Commonly asked questions for providers, RNs, care managers and case managers.

DispatchHealth 101 webinar: Serving as a valuable clinical resource, in this webinar recording, DispatchHealth Chief Medical Officer, Phil Mitchell, MD and VP of Clinical Integration, Christine Greimann, share an in-depth view of how providers nationwide are using DispatchHealth to support medically complex patients.

DispatchHealth’s complete system of in-home care video: Our Chief Medical Officer discusses how patient care can be improved with DispatchHealth.

Acute Care overview video: The DispatchHealth clinical team describes who we are, our clinical capabilities, and how we help our patients.

DispatchHealth vs ER infographic: Compare and contrast DispatchHealth and the emergency room with this infographic that acts as a resource guide in understanding where to go for what. [also available: printable 8.5x11 PDF version]

Ongoing engagement materials
Communications plan

Download this interactive PDF to educate your location about the same-day, high-acuity medical service offered through your partnership with DispatchHealth. The plan includes pre-built content to support your ongoing communications to inform various audiences including executives, clinical teams/care providers, support staff, patients, residents or clients, and their families.

Senior living partner internal communications plan

Home health partner internal communications plan

Campaigns

Fall/winter - seasonal illness campaign: This campaign guide includes content and messaging designed to support partners through the flu (indoor) season, while reducing ED misuse and ensuring patients receive the right care at the right time in the right place with DispatchHealth.

High-risk patient campaign: Our testimonial-based campaign offers content for email, direct mail and social. Engage your high-risk audience and overcome objections to utilize DispatchHealth by offering testimonials from actual patients.

Advanced Care campaign: Educate patients and healthcare professionals on the benefits of hospital-alternative care in the home and when/how to utilize DispatchHealth.  This campaign includes a comprehensive plan with a variety of materials to support communications.

Employee engagement campaign: Engage your employees and their covered dependents with messaging to support DispatchHealth as a new benefit/service offering in-network with your health plan.

Provider engagement campaign: Engage your providers with proven messaging to support your existing same-day service strategy incorporating DispatchHealth. Content made available by DispatchHealth health system partner.

Value prop campaign for healthcare professionals: This campaign intended for providers, RNs, case managers and care managers highlights how utilizing DispatchHealth services can improve the healthcare system with better outcomes and lower medical costs.

DispatchHealth resources
Types of care

This material will help you communicate the complete system of in-home care provided by DispatchHealth.

Types of care overview: This document will walk you through each of DispatchHealth’s services in detail, including cost, care team and more.

Bridge Care overview: This overview will walk you through our Bridge Care service including frequently asked questions.

Advanced Care overview: This overview will walk you through our Advanced Care services as an alternative to hospital admission.

Types of care overview

Types of care overview: This document will walk you through each of DispatchHealth’s services in detail, including cost, care team and more.

Acute Care

Acute care scripting: RNs, MAs and front desk staff can use this script when talking to a patient about DispatchHealth’s acute care service.
Acute Care overview video: The DispatchHealth clinical team describes who we are, our clinical capabilities, and how we help our patients.

Advanced Care

Advanced Care campaign: Educate patients and healthcare professionals on the benefits of hospital-alternative care in the home and when/how to utilize DispatchHealth.  This campaign includes a comprehensive plan with a variety of materials to support communications.

Bridge Care

Bridge Care overview: This Bridge Care overview for leaders and providers discusses our high-acuity medical intervention program designed to prevent readmissions.

Case manager scripting and FAQ: This guide for case managers and staff answers frequently asked questions about Bridge Care and provides scripting to help case managers explain Bridge Care to patients.

Video for patients: A video overview about how Bridge Care works that can be shared with both patients and providers.

Provider newsletter: Inform your providers about the Bridge Care program with this email or newsletter content.

ED to Home

ED to home scripting and FAQ: This FAQ and script was created to help providers, RNs, care managers and case managers talk to patients about DispatchHealth’s ED to Home service.

Messaging guidelines

DispatchHealth Messaging Guide: This guide provides partners with compliant verbiage to communicate the DispatchHealth partnership and service(s) to stakeholders.

Media

Media content to help you promote DispatchHealth to your patients, residents or clients.

Videos

Overview video: A Complete System of Care in the Home: DispatchHealth’s Chief Medical Officer explains how a patient’s treatment can be improved by shifting the site of care to home and how the DispatchHealth team acts as an adjunct to the existing care team.

Provider video: The DispatchHealth clinical team describes who we are, what we do, and how we help patients.

Partner video: Since 2015, Christian Living Communities has been leaning on DispatchHealth to help build healthcare around their residents, in their homes.

Testimonial video: DispatchHealth patient shares her personal experience with healthcare delivered to her home.

Photography

Photography: Various images of our care team, in-home visits, patients, and more.

Logos and brand guidelines

Logos: Access our logos and use guide on our brand site.

DispatchHealth brand guidelines: Please follow these guidelines for using our logo and brand in any products, services, communications, documents or websites.

Contact us or request a review

If you have questions related to this material or need to request a brand review, please email senior@dispatchhealth.com

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Argentum Docuseries-Senior Living: Communities of Care

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