If you believe you are experiencing a life-threatening emergency, call 911 immediately. If you develop new or worsening symptoms after your visit with DispatchHealth and can’t wait to be seen due to the severity of your condition, please contact your primary care provider or go to the nearest emergency room. For less urgent questions, we also encourage you to follow up with your primary healthcare provider.

Yes. Whenever you need urgent medical care, you can always schedule an appointment with us here. However, DispatchHealth doesn’t replace your primary care provider, who should continue to manage your overall health.

Please refer to the printed Aftercare Instructions provided at your DispatchHealth visit. You can also find a digital copy of these instructions in the Documents section of our patient portal, managed by athenahealth. Log in or set up your account in the portal here. If you still have questions, we encourage you to follow up with your primary healthcare provider.

Results from lab tests that were performed outside your home, such as urine, stool or wound cultures, may take 5-7 days. If your results indicate an issue or a change in your recommended care plan, a DispatchHealth provider will get in touch with you. If results indicate that there is no issue and no change to your recommended care plan, you will not be contacted. You can also find a record of your test results in our patient portal, managed by athenahealth. Log in or set up your portal account here.

The turnaround time for imaging varies; please check with your imaging company. Once results are available, DispatchHealth will review them. If your results indicate an issue or a change in your recommended care plan, a DispatchHealth provider will get in touch with you. If results indicate that there is no issue and no change to your recommended care plan, you will not be contacted. You can also locate a record of your imaging results in our patient portal, managed by athenahealth. Log in or set up your portal account here.

Yes. If we have a primary care provider on file for you, we will proactively reach out to them to communicate the details of the care you received at home, typically within 24 hours.

Please refer to the printed Aftercare Instructions you were given by your DispatchHealth provider for details on any recommended follow-up care. Your next step is to contact the recommended specialist yourself to set up an appointment. Referral requirements are variable, and you may also have to reach out to your primary care provider for help establishing a relationship with your specialist. If you’ve misplaced your printed Aftercare instructions, you can find a digital copy by logging into our patient portal, managed by athenahealth, and looking in the Documents section. Log in or set up your portal account here.

Yes. A digital copy of your Aftercare Instructions is available in the Documents section of our patient portal, managed by athenahealth. Once you set up or log into your portal account, you can view a digital copy of your DispatchHealth Aftercare Instructions from a recent visit. You can also view your Care Summary from your portal account. Log in or set up your portal account here.

To access a copy of your full DispatchHealth medical record, we recommend you work with our partner, ChartRequest. Chart Request is a self-service portal and app that allows patients to set up an account and securely access records for themselves, or on behalf of a dependent. Please keep in mind that medical records requests may take 7-10 days to process.

No, you cannot request a specific provider for a DispatchHealth visit. Any DispatchHealth provider who comes to your house will have access to the records from prior DispatchHealth visits, and all of our clinicians have the same professional credentials you would find in a hospital, emergency room or urgent care facility.

Yes. For patients who are recommended by their doctor or insurance provider, we offer a range of in-home support services for recovery after a hospitalization or procedure, or as an alternative to a hospital stay for those affected by severe or chronic illness. We encourage you to ask your doctor or insurance provider if these services are a fit for you or someone you care for.

We work directly with your insurance company after your visit to manage billing; no immediate action is needed from you. Typically, your insurance company will send you an Explanation of Benefits within 30-45 days after your visit, explaining what they covered based on the services we provided. You may later receive a bill from DispatchHealth, which is determine by your insurance plan and deductible. If additional services were recommended, like prescriptions or labs and imaging performed outside your home, you may also receive separate bills from those services.

We’ll work directly with your insurance to determine your bill. This process typically takes 30-45 days. Once your balance is determined we’ll send it by mail and make it available in our patient portal, managed by athenahealth. You can log in or set up your portal account here. You may also receive and email or text notification indicating that your bill is available in the portal. You can pay your bill online through the portal, or through the mail if you prefer.

It’s easy to pay your bill through our patient portal, managed by athenahealth. You can log in or set up your portal account here. You can also pay through the mail if you prefer.

We know medical billing can be confusing. This resource provides a deeper explanation of common billing and insurance processes that you may find helpful. You can also view our full DispatchHealth FAQ here.

Our patient support team is available at 844-235-5815. Please do not use this number for health or safety-related questions.