Get to Know Us
Our team brings together the best startup, clinical and engineering skillsets to execute on a unique business model, positioning us to disrupt the healthcare industry. Want to join our team? View our career opportunities
Mark Prather MD, MBA
Chief Executive Officer
Dr. Prather is an industry insider whose passion is to change healthcare delivery to benefit the consumer. He has over twenty years of experience as a board-certified emergency medicine specialist. He also has experience managing large provider groups and has most recently served as the managing partner for an outsourced emergency and pediatric staffing group in Denver, Colorado. He has been involved in multiple medical industry start-ups including iTriage where he served as medical director.
Dr. Prather completed his undergraduate studies at Vanderbilt University. He attended medical school at UCLA where he graduated Alpha Omega Alpha. He went on to complete his residency training in emergency medicine at Denver Health and Hospitals where he served as Chief Resident. He obtained his MBA from the University of Colorado.
Kevin Riddleberger MBA, MS, PA-C
Chief Strategy Officer
With nearly 20 years of clinical and management experience in the healthcare industry, Kevin Riddleberger has a tremendous passion for redefining healthcare delivery through technology, process, and quality improvement. Prior to his current role as co-founder and chief strategy officer at DispatchHealth, he was the head of clinical solutions and strategy at iTriage, an industry-leading consumer mobile health app company. Kevin has been a board-certified physician assistant for 15 years and has served time as a clinical preceptor for area physician assistant students, a member of hospital quality improvement committees, and president of the Colorado Academy of Physician Assistants. In addition to his work at DispatchHealth, Kevin is an active advisor in Colorado’s local healthcare start-up community, providing both business and clinical expertise. He also serves on the board of trustees at 9Health Fair and Project Angel Heart.
Kevin received an MBA with a concentration in healthcare administration from the University of Colorado at Denver, a master of science degree from the Rosalind Franklin University of Medicine and Science in Chicago, IL and his undergraduate degree from the State University of New York at Plattsburgh.
Chief Growth Officer
Andrea has more than 20 years of general management, product development and marketing experience and an extensive track record of scaling consumer web and native app businesses. At DispatchHealth, Andrea is focused on driving consumer awareness and demand as service rapidly expands to new markets.
She joined DispatchHealth from Healthgrades where she served in executive roles for more than nine years, most recently as its Chief Marketing Officer. As EVP and GM of Consumer Products, she led the growth of Healthgrades.com to reach more than one million visitors a day. Prior to Healthgrades, Andrea spent 10 years in marketing and product leadership roles, including GM of Mapquest.com as the service grew from 15 million monthly visitors to more than 80 million monthly visitors.
Her experience spans product development, customer acquisition, affinity partnerships, branding, marketing communications and public relations in both business-to-business and business-to-consumer environments.
Chief Financial Officer
Frank has more than 13 years of CFO experience in the healthcare and technology space and a deep background in financial management, operational improvement and company leadership.
He has a proven track record of taking venture capital and private equity-backed companies to the next level of growth. Prior to DispatchHealth, he served as CFO at Trumpet Behavioral Health, a provider of behavior treatment services for children with autism and previously, spent nine years with Biodesix, a molecular diagnostics company as CFO. Before moving to Denver, Frank spent 15 years in Europe, financing early-stage companies and firms going through restructuring.
Frank holds a bachelor’s degree in economics from Stanford University, and an MBA from the Anderson School of Management at University of California, Los Angeles.
Andy Wagner MD, MBA
Chief Clinical Officer
Andy Wagner has deep clinical and operational experience helping build technology enabled healthcare organizations. Prior to joining DispatchHealth, he was Chief Medical Officer of StatDoctors, an acute care telemedicine company acquired by Teladoc. In addition, Andy currently serves as Director of Strategic Investments for Emergency Medicine Physicians and sits on the Board of various early-stage healthcare companies.
Andy received a Bachelor of Science from Bates College. He received his Medical Degree from The Ohio State University College of Medicine; during medical school, Andy founded a national non-profit, Ride for World Health. He completed an Emergency Medicine Residency and received a Master of Business Administration from The Ohio State University. Andy is Board Certified in Emergency Medicine.
Chief, Provider Strategy and Solutions
David has more than 20 years of experience leading start-ups and high growth companies. As Senior Vice President of Provider Strategy, David is focused on working with partners to facilitate the appropriate level care and create coordinated care processes for patients in the markets we mutually serve.
He started his healthcare career working to improve quality and processes for patient care by creating a solution that helped a major health system earn the Malcolm Baldrige Quality Award. Most recently David has worked with a number of high growth companies to launch new programs that drive better coordination and engagement between patients and provider, with a focus on accounting for the associated workflows and behavioral challenges. Previously, David has been in leadership positions at iTriage (now part of Aetna Digital), Airstrip, Healthgrades, and bConnected, (now part of Optum).
He earned an MBA from Rollins College, a Master’s Degree from MacQuarie University and a Bachelor of Arts degree from Wake Forest University. As an adjunct professor at three universities, he has taught courses on innovation, applied leadership, and high performing teams.
Chief Operating Officer
Shannon Werb brings over 20 years of experience as a healthcare executive (CEO, COO, CSO, and CIO) and a demonstrated history of driving value creation in the provider and related technology spaces. His accomplishments include leading a startup to successful acquisition and helping to engineer a private equity-funded turnaround with eventual strategic partner exit.
A software and technology visionary, Mr. Werb drives exceptional performance in all aspects of management including strategy, corporate culture, technology and operations. Prior to joining DispatchHealth, Mr. Werb most recently served as President and COO of vRad, a MEDNAX Company and the nation’s leading radiology physician services and telemedicine company. He is the only non-clinical member of IBM’s Watson Health Imaging Advisory Board and previously served as Chief Operating Officer & Chief Strategy Officer of Acuo Technologies.
He managed a portfolio of healthcare-related IP and technology patents while also directly holding a number of patents on workflow and uses of artificial intelligence in a telemedicine environment. He has authored dozens of articles, including peer-reviewed journal publications, white papers and presentations. Mr. Werb has been invited to deliver lectures around the world on the operational, clinical and financial benefits of technology solutions, telemedicine, data and analytics and artificial intelligence in medicine.
Chief Commercial Officer
Most recently, Sara served as the Chief Sales Officer of Honor, the technology-enabled in-home care provider that partners with traditional agencies through the Honor Care Network. As CSO, Sara built and led the company's diligence, sales, implementation and partner success teams to a doubling of topline growth in 2019. She was known for her vigorous support of the company's mission to improve the quality of life for older adults and their caregivers.
Prior to Honor, Sara held the role of SVP of Partner Development at Evolent, a publicly held company serving a national network of leading health care providers. She was responsible for 25% of the company’s annual growth targets and was the top contributor of new client development at the firm. She played an integral role in shaping Evolent’s product portfolio and go-to-market strategy as the firm sought to maintain market leadership and ensure alignment with buyers in a dynamic healthcare marketplace. Previously, as Senior Vice President of Sales and Account Management, Sara led business development and client engagement within the health and wellness division of Walgreens.
Sara holds an MBA from Harvard Business School, and a BS from Northwestern University. She has served on several Boards of Directors including the Susan G. Komen Foundation’s Race for the Cure, the Harvard Business School’s of Oregon's Community Partners program, and Girls on the Run of the Portland Metro. She resides in Portland, OR with her husband, 2 children and 2 dogs.
Chief of Staff
Dave is an entrepreneurial healthcare executive with over 15 years of diverse leadership experience in medical group management, hospital operations, healthcare technology and management consulting. Prior to DispatchHealth he was executive vice president and chief operating office of Centura Health’s Porter Adventist Hospital. Earlier in his career he held senior leadership roles at Centura Health Physician Group, Ingenious Med, Emory Healthcare and boutique healthcare advisory firms.
He received his BA from Dartmouth College, completed his postgraduate fellowship at Dartmouth Hitchcock Medical Center, and received his MPH in healthcare policy and management from Emory University. He is board certified in healthcare management and a fellow of the American College of Healthcare Executives and the Society of Hospital Medicine. Dave was elected an inaugural fellow of the American Medical Group Association and American Hospital Association to develop clinically integrated medical groups. He has co-authored multiple research papers and has spoken on a range of healthcare topics nationally and internationally.
Chief Development Officer
Jennifer brings more than 15 years of experience working with leading health systems and health plans to implement solutions that make healthcare more affordable and accessible to patients. She has demonstrated a commitment to work with partners to design programs that uniquely address their challenges and are supported with rigorous measurement to ensure program goals are achieved.
Prior to DispatchHealth, Jennifer was a vice president with DaVita and a junior partner at McKinsey and Company in their healthcare systems and services practice. Jennifer received her bachelor of science in finance and marketing from The Carlson School of Management at the University of Minnesota and an MBA from The Kellogg School of Management at Northwestern University.
Chief Product Officer
Nabeel Meghji has deep product and engineering experience helping build products that are centered around the consumer. Prior to joining DispatchHealth, he was Head of Product for Healthgrades.com, a consumer website, with a million visitors a day, that helps patients find the right doctor. Prior to Healthgrades, Nabeel had launched multiple tech and biz dev start-ups and worked in the magazine and media industry leading M&A and Strategy.
Nabeel received his Bachelor of Science in Computer Science from Drake University. He received his Master of Business Administration from the University of Iowa, Tippie School of Business. Nabeel founded a non-profit, Peak 4 Poverty that funds educational scholarships for orphans by organizing hiking trips nationally and internationally.
VP of Enterprise Optimization
Derek brings 20 years of diverse experience driving improvement and optimization efforts in multiple organizations through the lens of customer/patient experience, leading teams to innovative and novel solutions. He created the first process improvement function at the University of Colorado Hospital and UCHealth, leading two major emergency department optimization efforts at the busiest EDs in Colorado. Derek has extensive value stream and process mapping experience, documenting processes in dozens of business and healthcare functions over the years. Derek's passion for driving change to benefit the patient experience has resulted in the completion of multiple projects where patient satisfaction and outcomes were dramatically improved.
Derek is a 6 Sigma Master Black Belt and Lean Black Belt. He received his BA from Gustavus Adolphus College and his MBA from the University of Denver Daniels College of Business. A native of Minnesota, Derek has lived in Denver for 25 years with his wife Jennifer and their son Anders (19) and daughter Britta (15). He enjoys spending time with his family, fly fishing and tying, and enjoying Colorado's outdoor activities.
VP of Strategy
Meg most recently served as Vice President of Strategy at Centura Health, leading the creation and implementation of growth and strategic initiatives for hospitals and key specialist practices. She led the development of first touch strategies for primary care, urgent care and retail offerings complemented by virtual and at home services. Prior to that, Meg served in various strategic leadership roles at CHI Health focused on innovation and cross-functional initiatives. She earned a dual Master degree in Health Administration and Public Health Policy at the University of Iowa, and a bachelor degree in Studio Arts and Pre-Medicine from the University of Iowa. Meg grew up in Iowa, but now lives in the Denver area and enjoys all the outdoor activities the Colorado lifestyle has to offer.
Phil Mitchell MD, MS
VP of Medical Affairs/Medical Director
Dr. Mitchell completed his undergraduate studies at Rutgers University. He then attended the University of Southern California for graduate school in occupational health and safety before returning to the East Coast to attend Robert Wood Johnson Medical School. Dr. Mitchell was elected to the Alpha Omega Alpha Medical Honor Society in his junior year of training.
Dr. Mitchell completed his residency training at Denver Health and Hospitals where he served as chief resident and was selected as the most outstanding resident. Since the completion of his residency training in 2001, he has worked as an emergency physician in the Denver metropolitan area and has been the medical director in a busy level III and level II emergency department. He has also been actively involved in the training of medical students, nurse practitioners and physician assistants.
Over the last 10 years Dr. Mitchell has been an active member as well as chairman of both the Utilization Management and Patient Safety and Quality committees within his primary hospital. His focus throughout his education and career has been on patient safety and the delivery of quality, evidence based medicine.
VP of Medical Affairs, Advanced Care
Patrick Kneeland is VP of Medical Affairs at DispatchHealth where he leads AdvancedCare – a service line dedicated to bringing hospital level care to patients’ homes. He previously served as the Executive Medical Director for Patient and Provider Experience at UCHealth, a 12-hospital system in Colorado.
Patrick is an Associate Clinical Professor of Medicine at the University of Colorado where he is a founding faculty member of the Institute for Healthcare Quality, Safety, and Efficiency. He teaches on the faculty of several national healthcare leadership development programs including the Institute for Healthcare Excellence, the Care Collaboratory, the National Taskforce for Humanity in Healthcare, and the Tulane-Ocshner Leadership Program. He is an expert facilitator, often called on to help teams and organizations tap into their greatest potential.
After completing residency in internal medicine at the University of California – San Francisco, Dr. Kneeland completed a fellowship in Academic Hospital Medicine where he focused on transformation of clinical delivery systems and the role of culture in improving patient safety. He subsequently completed a fellowship through the Institute for Physician Leadership in San Francisco. He is a certified Patient Safety Officer and has executive training from Stanford’s d.school in user-centered design.
In his free time, Dr. Kneeland enjoys time with his family in the mountains, mulling over existential questions with friends, live music, and art.
VP Market Growth
Melanie's experience extends from healthcare consulting to care transitions to digital health. She has worked at market leading digital health companies such as Healthgrades, North Highland Consulting and Welltok. Passionate about disrupting the current healthcare landscape, she brings a data-driven, process improvement approach to the DispatchHealth team. Melanie is working to increase exposure, awareness and relationship building throughout the markets that we serve.
SVP Operations, Advanced Care
Jane Falk, RN, MHA, is an experienced healthcare executive and registered nurse with more than 20 years experience in creating, designing and operationalizing transformational care delivery models. Her experience highlights the development and expansion of cardiology, vascular, stroke, home health and orthopedic services lines in both the inpatient and outpatient settings. She has demonstrated success in value creation by innovating program delivery and payment models focusing on superior outcomes, evidenced based medicine, process efficiencies and flow, operational excellence, cultural development and physician and staff engagement.
Prior to joining DispatchHealth, Jane was the co-founder and COO of Muve Health, an innovative start up designing and operating ambulatory surgery centers and process design specializing in the care of patients undergoing total joint arthroplasty in the outpatient setting. In her role, Jane lead the way in rethinking the delivery of care and designing value based payment models focusing on pay for value vs. pay for volume.
Jane is passionate about designing innovative and creative ways to transform legacy healthcare delivery models to support patients, families, providers, and clinicians in achieving the quadruple aim in health care.
In her free time, Jane enjoys traveling, spending time with family, music and live theater.
Regional Market Director & Springfield, MA Market Director
Susan Lanesey has over 25 years of clinical and healthcare administrative experience in managed care and ACO operations, clinical integration, population health, information technology development, and healthcare compliance.
Prior to joining DispatchHealth, Susan was the founder and president of a healthcare technology and services company that provided chronic care management service to the Medicare population. She also held leadership roles in organizations such as Health Net, United Healthcare, CorSolutions, Gentiva and large integrated Commercial, Medicare, and Medicaid ACO organizations.
Susan has unique insights into the transition from fee-for-service to value-based reimbursement models and has developed healthcare teams from the ground-up across numerous healthcare organizations to drive progressive and meaningful process and change that leads to improved patient care, operational efficiency, and profitability. She is passionate in her goal of improving the patient care experience, and quality of care, and in developing empowered teams across the continuum of care.
Ms. Lanesey is a licensed registered nurse in Pennsylvania, New York, and Connecticut. She studied and obtained a bachelor’s degree in Organizational Leadership from the Quinnipiac School of Business in Connecticut and her Master’s in Business Administration degree from the University of Scranton in Pennsylvania.
Regional Market Director & Las Vegas, NV Market Director
Bill Butcher is a healthcare executive with over 30 years of experience. Prior to joining DispatchHealth, he was vice president/general manager for CareMore Health Plan of Nevada, a Medicare Advantage plan. His experience includes roles in member services, human resources, acute/ambulatory care operations and health plan leadership. Previously, he spent over 25 years with Kaiser Permanente’s Northwest Region in Portland, Oregon where he held positions ranging from member services representative to medical center CEO. He also worked in senior leadership roles for FamilyCare Health, a Medicaid and Medicare health plan in Oregon and Columbia United Providers, a Medicaid health plan in Vancouver, Washington. He holds a Bachelor of Arts in Biology from Lewis and Clark College and a Master of Business Administration from the University of Oregon. He is certified in healthcare management as a Fellow of the American College of Healthcare Executives and in Human Resources as a Senior Certified Professional with the Society for Human Resource Management.
Regional Market Director & Tacoma, WA Market Director
Karrie Austin Escobedo has 18 years of combined experience in healthcare, process improvement and program development as a registered nurse, with a specialty focus in pre-hospital EMS, emergency and disaster care modalities. She has a successful record leading large scale, high impact programs to optimize patient outcomes, healthcare operations, improved revenue, and quality patient care.
Prior to coming to DispatchHealth she effectively partnered with local, regional and statewide healthcare coalitions and agencies to improve efficiency, quality, and safety related to patient outcomes in emergency, trauma and/or disaster events. She also implemented the regions first large-scale health data exchange (HDE) platform between Fire/EMS and the MultiCare Health System. Karrie’s passion is collaborating with diverse healthcare delivery systems to bring exceptional patient care directly to the consumer.
Caren Misky, MSN, FNP-BC
Senior Vice President, Advanced Practice
Caren Misky, MSN, APRN, FNP-BC completed her undergraduate studies at St. Mary's University and received a Masters in Nursing from the University of Colorado, Denver. She has been instrumental in the foundation and development of DispatchHealth's mobile acute care EMS Pilot and ED Diversion Program. Through this work, Caren has helped grow and develop the Advanced Practice Provider led practice. Caren sits on the Executive Team and is responsible at a national level for Leadership Development of APPs, provider practice enablement and education. Caren is a member of the American Academy of Nurse Practitioners, Specialty Practice Group of Emergency Medicine. She was honored for her innovative nursing practice and received the very distinguished Nightingale Award in 2017.
Caren has developed training and didactic programs for the provider group and is a champion of nursing, clinical excellence and providing care The DispatchWay. She has launched the APP Clinical Educational program within DispatchHealth and has been a guest lecturer at Emory University on innovative models of care. She has developed content for Preceptor Training Modules and was a presenter at the annual Fire and Life Safety Educators Conference on the topic of "Aging and its Impact on Human Vulnerability," in 2016. She completed the Managing Health Care Delivery Course at Harvard Business School and is currently an active board member for the APP Executive organization.
Kenneth Knowles, MD
Medical Director, Springfield, MA
Dr. Knowles joined Dispatch Health in July 2019 as Medical Director for the Springfield Market. Dr. Knowles received his medical school education at New York Medical College. He completed his residency in Emergency Medicine at Baystate Medical Center in Springfield, MA and a fellowship in Emergency Medical Services (prehospital medicine) at UMass Medical Center.
He is currently dual board-certified in Emergency Medicine and Emergency Medical Services. He also serves as the Associate Regional EMS Medical Director for Baystate Health and continues to work as an Emergency Medicine physician at Baystate Medical Center, Baystate Wing Hospital and Baystate Mary Lane Outpatient Center.
Market Director, Colorado
Five years in the labor movement at the start of her career exposed Carah to the impact that crushing healthcare costs and poor outcomes have on working Americans. She has dedicated herself to transforming how healthcare is delivered and how much it costs ever since.
She was privileged to lead national channel development at Iora Health and most recently, oversaw business development opportunities in the healthcare sector at Nurse-Family Partnership. She is a graduate of The Barrett Honors College at Arizona State University. The only thing she likes about winter is the empty hiking trails.
Market Director, Phoenix, AZ
Rebecca Rocho, Phoenix area Market Director is dedicated to healthcare transformation and the patient experience.
Rebecca has over 25 years of Healthcare experience developing a 360-degree operations portfolio in Sales, Business Development and Physician Network Development and Engagement.
Rebecca’s most recent experience includes Steward Health Care Network where she served as Manager of ACO Operations and CareMore/Anthem where she was a culture carrier and held a National Performance role.
She is passionate about fitness and is a certified yoga instructor and personal trainer and the mother of 3 daughters.
Market Director, Houston, TX
Kim Bergeron, Houston area Market Director is responsible for establishing a footprint for DispatchHealth in the Houston market. Kim’s experience includes Practice Management, Physician Relations and Marketing in both small and large healthcare organizations. Having had major surgery, Kim is no stranger to the patient experience, she understands the patient’s perspective. She is truly passionate about the new level of convenient, cost-effective care DispatchHealth is now providing to Houstonians. In her spare time, Kim enjoys catching up with friends and family. She enjoys Pilates, cooking and volunteering with local youth.
Market Director, Boise, ID
Donna Farmer is a healthcare executive with over 11 years of experience. Prior to joining DispatchHealth, she was the Regional Neurosciences Service Line Director for Saint Alphonsus Health System of Idaho and Oregon. Her experience includes roles in strategic business development, project management and operations. Prior to her position at Saint Alphonsus she was the Regional Senior Service Line Director of Children’s Service for Easter Seals of Idaho. Utah, Montana and Wyoming.
She holds a Masters of Business Administration from Boise State University and certifications as a Fellow of the American College of Healthcare Executive (FACHE), Medical Practice Executive (CMPE), Project Management Professional (PMP) and Certified Lean Six Sigma Black Belt (ICBB).
Market Director, Richmond, VA
Jonathan is dedicated to providing the healthcare consumer with an exceptional, patient-centered experience that focuses on providing value across the continuum of care. Prior to his current role as Market Director, he worked in hospital operations with a focus on physician alignment, engagement, communication, and business development. His extensive experience working with healthcare providers and community partners give him the ability to provide a unique and creative perspective to help deliver clinical and operational excellence. Jonathan received an MBA from Virginia Commonwealth University and his undergraduate degree in business administration from The College of Charleston in Charleston, SC.
Market Director, Atlanta, GA
A passionate advocate and leader for health care transformation and innovation, Kendra has 25 years of experience in health care as a behavioral health clinician and health care executive. Throughout her career, she has built programs and service lines that extend care into the home including home-based family therapy, case management and cognitive therapy services. In recent years, she has led the development of statewide systems of care delivery that emphasize partnership and collaboration, meaningful measurement and evaluation, implementation of evidence-based practices and standards and population health strategies that improve quality, efficiency, and outcomes for patients. Prior to joining DispatchHealth, Kendra operated a health care consulting business and was founder of a provider-led organization dedicated to improving the quality, safety and value of care delivery in hospitals, health systems, and clinics in Kansas.
Kendra received a Masters Degree in Health Care Delivery Science from Dartmouth College. She also holds a Masters Degree in Clinical Psychology from Pittsburg State University.
Market Director, Portland, OR
Dan Pierson is a healthcare executive with 15 years of leadership experience in startups, Fortune 500s, and nonprofits.
Prior to joining DispatchHealth, Dan launched the high-tech orthodontic startup Uniform Teeth as Vice President of Operations. Previously, Dan led the Portland & SW Washington markets as Regional Operations Director with DaVita Dialysis. In addition to his healthcare experience, Dan raised and managed client investment portfolios at Morgan Stanley and co-founded the Chicago HOPE 501(c)3 nonprofit to support low-income students.
Dan received his bachelor’s degree in Business-Economics from Miami University (OH) and an MBA from the University of Chicago.