Use DispatchExpress to request care for your patients

Log into your account. If you don’t have an account, speak to your administrator to request one.

• Patient name, gender, and date of birth
• Phone number and address
• Health insurance information
• Patient’s chief complaint and current symptoms
• If the patient is not able to make their own decisions, provide contact information for medical power of attorney (MPOA)
• Contact information for who should be called back to finish onboarding this patient

Let the patient or caregiver know to expect a call from DispatchHealth. DispatchHealth will risk stratify to make sure the clinical scenario is appropriate to treat and obtain verbal consent for our visit. We will then schedule a time for the patient’s visit.

You’ll receive status updates on the visit via the Express dashboard, including when the visit has been scheduled, when we are en route to the patient, and once the patient has been seen. If we are unable to see the patient, you’ll also receive an update with a reason. You may choose to receive notifications of these updates via text or email.

The medical team will assess the patient, diagnose, and treat as appropriate. The patient will be given a copy of the visit summary, any test results and any written prescriptions. A copy of the clinical encounter will be sent to the provider on record.