Our Impact: Moving healthcare forward.
Together with our partners, we’re tackling the sector’s most urgent challenges head-on by unlocking the advantages of complex care in the home, at scale.
Proud to Partner with Leaders Nationwide
Managing Total Cost of Care
When resources reach further, everybody benefits. That’s the core idea behind our innovative at-home care model.
Our programs span the full spectrum of need, from ER-Alternative Care and Hospital-Alternative Care to Transitional Care at Home. And at every turn, we partner with you to identify and target the right patients for our model: the medically complex, high-needs patients that drive medical expense.
$1,430
ER-Alternative Care net medical cost savings per episode.[3]
$5,000–$7,000
Net medical cost savings per Hospital-Alternative Care episode.[4]
$1.6 billion
ER-Alternative Care net medical cost savings across all markets to date.[3]
Creating Care Capacity
Our approach to capacity expansion is simple: be there where the need is greatest. That’s why we designed our model to serve high-need, medically complex patients, with particular focus on the moments where traditional healthcare delivery models are under greatest strain.
After-Hours and Peak Season Care Shortages
45% of our ER-Alternative Care patients are seen outside of normal office hours.[5]
ER & Ambulance Overuse
61% of our ER-Alternative Care patients avoid an unnecessary trip to the ER, and 22% avoid an ambulance.[6]
Avoidable Hospital Admissions & Readmissions
Our Hospital-Alternative Care readmission rate is 58% lower than the industry average for traditional hospitalization.[7]
Improving Patient Outcomes & Experience
DispatchHealth was founded on the truth that many types of care traditionally delivered in an ER or hospital can be administered just as effectively in the home. We’ve believed from day one that realizing this vision will bring transformational benefits to health systems, providers, payers and—above all—patients.
Skilled Eyes on Every Patient
In-person care by our own employed, clinical personnel is the bedrock of our model. Every patient encounter brings at least one care team member to the patient’s home.
Superior Attention to SDOH
Patients seen by DispatchHealth reap the benefits of thorough screening on social determinants of health and interventions where appropriate.
Superb Patient Satisfaction Rating
70% of patients report that they are comfortable receiving care at home.[8] Among those seen by DispatchHealth, our care team earns an NPS rating of 97.[2]
Footnotes
- DispatchHealth Analytics; medical cost savings, 2024.
- DispatchHealth Analytics; NPS survey of 204,675ER-Alternative Care patients , 2024.
- DispatchHealth Analytics; ER-Alternative Care medical cost savings across all markets, 2024.
- DispatchHealth Analytics; medical cost savings in Hospital-Alternative Care markets, 2023.
- DispatchHealth Analytics; ER-Alternative Care patients, 2024.
- DispatchHealth Analytics; ER-Alternative Care medical cost savings by diversion across all markets, 2024.
- DispatchHealth Analytics; Hospital-Alternative Care markets, 2022; 30-day hospital readmission rate compared to national average of 20%, AHRQ statistical brief, 2021.
- Morning Consult; Perception of Clinical Care in the Home, 2021.
