Frequently Asked Questions

Q
What is DispatchHealth?
A

DispatchHealth is bringing back the house call with a modern technology twist. DispatchHealth gives patients ways to access convenient, high-quality acute care in the comfort of their home, office or in the location of need. DispatchHealth is redefining the healthcare landscape as an extension of a patient’s healthcare team and offering solutions for simple to complex medical problems all from the comfort of your home.

Q
Who are the DispatchHealth providers?
A

DispatchHealth’s providers are board certified physicians and nurse practitioners with significant experience evaluating acute injuries and illness in the emergency department. In fact, our providers are the same providers that you may see in your local emergency room. DispatchHealth arrives on scene with a nurse practitioner and an EMT via our vehicle with a board certified ER physician always available virtually. Using the DispatchHealth mobile app to request care even allows for the healthcare consumer to see which providers from the DispatchHealth medical team will be arriving to treat you, allowing for additional sense of security and comfort.

Q
What conditions can DispatchHealth treat?
A

DispatchHealth can treat just about anything that can be seen in an urgent care center and a few more things. Examples include respiratory infections (such as RSV, bronchitis, croup), sinusitis, sore throat (strep, mono), urine and skin infections, minor trauma (sprains, minor breaks), lacerations, nosebleeds, asthma attacks, allergic reactions, vomiting/diarrhea, inability to urinate, constipation and dehydration.

Q
What treatment capabilities does DispatchHealth possess?
A

Our mobile practitioners arrive with more advanced laboratory testing capability than most urgent care centers. The results are immediately available and help direct your care. We also can administer IV medications and antibiotics, repair lacerations, place catheters, cauterize and pack nosebleeds, and splint injured extremities. Your entire visit can be communicated with your doctor to ensure continuity of care.

Q
Is DispatchHealth meant to replace my doctor?
A

No. DispatchHealth is a complement to your physician and home health care. Our goal is to help integrate our care with that of your current caregivers. Primary care providers can be extraordinarily busy. DispatchHealth can act as the “eyes and ears” on the ground for your physician when they are unable to see you, and you require immediate care.

Q
What happened to the True North Health Navigation name?
A

As of August of 2015 we have rebranded our services as DispatchHealth. We are the same team, same providers and the same services. Our business legal name remains True North Health Navigation, LLC but we are now doing business as DispatchHealth.

Q
What insurances does DispatchHealth accept?
A

We are contracted (in-network) with all major payers including Medicare, Medicaid, Tricare, Aetna, UnitedHealthcare, Cigna, Humana, Anthem / Blue Cross Blue Shield, Denver Health Medical Plan, Elevate and Bright Health in Colorado. We are also a provider of initial work comp care. DispatchHealth will bill your insurance company for the services rendered. Uninsured patients will receive a flat rate per episode for all the care delivered, please call DispatchHealth to further discuss the flat rate fee. If you are having difficulties determining if our services our in-network, please try using our legal name True North Health Navigation, LLC or call us directly to discuss further.

Q
How do I pay for DispatchHealth services?
A

In many cases, DispatchHealth will bill your insurance company. You may contact our billing department if you have any questions regarding your bill. If you do not have insurance or we are not contracted with your insurance company, DispatchHealth can accept payment at the time of treatment via credit card. Medical billing can be confusing and we will help you work through the process.

Q
How much does DispatchHealth treatment save me?
A

The average ambulance ride can run $1000 and the average emergency room visit may cost more than $2200. Most DispatchHealth visits run between $150-$300. The cost of care is determined by the complexity of care provided, procedures performed and supplies required. It’s very hard to say how much of the bill will ultimately be your responsibility. That amount is determined by your individual insurance product and takes into account your deductible and co-insurance amounts. However, our bill will be dramatically cheaper than an emergency room visit.

Q
Why did DispatchHealth arrive with the fire department?
A

DispatchHealth has partnered with local fire departments to provide a value-added experience for their constituents. In almost 20 % of 911 calls, an individual can be safely treated outside of an emergency room. DispatchHealth gives you the option to avoid an expensive hospital visit when you could be safely treated at home.

Q
What other services does DispatchHealth offer?
A

DispatchHealth will soon offer the ability to access our practitioners via secure messaging, phone and, in the future, telemedicine to assist with health questions and care navigation. Additionally, DispatchHealth offers on site workers comp care in selected areas. Rapid evaluation at the work site can result in substantial savings for the employer and more convenience for the employee. Finally, DispatchHealth will be contracting with more local senior care facilities to provide advanced mobile diagnostic and treatment capabilities, so seniors can be treated in the comfort of their own home.

Q
Does DispatchHealth keep my information private?
A

Absolutely. DispatchHealth has a strict privacy policy that adheres to HIPAA guidelines. You may view it here – privacy policy 

Q
How do patients or vendors express a compliance concern?
A

DispatchHealth takes compliance seriously. As such, we have provided multiple options to report any compliance concerns. These options are designed to provide additional protection, including reasonable steps to maintain your anonymity, should you identify a compliance concern. You may send your concern(s) anonymously in writing to the Compliance Officer at 3455 Ringsby Ct. #102 Denver, CO 80216. You may also report a compliance concern by using the "compliance hotline" at 303-532-1444 or emailing compliance@dispatchhealth.com.