Open kit of medical supplies with a DispatchHealth sticker

Frequently asked questions

DispatchHealth aims to answer all patient questions. Here are some of the most frequently asked questions and answers about DispatchHealth urgent medical care.

What is DispatchHealth?

DispatchHealth delivers healthcare to people with complicated health issues, helping them recover safely and comfortably at home while lowering medical costs.

Who are the DispatchHealth providers that come to me?

We employ the same healthcare professionals you would see in an emergency room or hospital. Matched to treat your healthcare needs, your DispatchHealth medical team may include an emergency medicine or internal medicine physician, physician assistant, nurse practitioner, nurse, medical technician, and/or imaging technician. They bring all the tools and technology needed to treat most non-life-threatening emergencies.

What can DispatchHealth treat?

DispatchHealth can treat nearly every non-life-threatening medical condition that can be treated in an urgent care center or other health care facility. This includes a wide range of common to complex illnesses and injuries, such as urinary tract infection (UTI), respiratory infections, fall injuries, flu, migraines, dehydration, stitches and more.

Is DispatchHealth meant to replace my doctor?

No. DispatchHealth is a complement to your physician and home health care. Our goal is to help integrate our care with that of your current caregivers. Primary care providers can be extraordinarily busy. DispatchHealth can act as the “eyes and ears” on the ground for your physician when they are unable to see you, and you require immediate care.

What insurance does DispatchHealth accept?

DispatchHealth accepts most major insurance plans in the areas we serve, including Medicare Advantage and Managed Medicaid. Following care, we will call in prescriptions, update your doctors and handle billing with your insurance company. For questions about insurance, visit our Cost & Insurance page.

How do I pay for DispatchHealth services?

In many cases, DispatchHealth will bill your insurance company. You may contact our billing department if you have any questions regarding your bill. If you do not have insurance or we are not contracted with your insurance company, DispatchHealth can accept payment at the time of treatment via credit card. Medical billing can be confusing and we will help you work through the process.

How much does a DispatchHealth visit cost?

A visit with DispatchHealth costs roughly the same as a walk-in urgent care visit. The percentage of the total bill you’re responsible for is determined by your insurance plan. Note that if you have a high deductible plan, you will need to meet your deductible before your insurance will cover the cost.

What if I don’t have insurance?

If you do not have or we are not contracted with your insurance company, DispatchHealth accepts payment of a flat rate of $375 at the time of treatment via credit card. This flat rate is for everything that we do, which includes medications administered, procedures performed, and on-site lab tests obtained. At times, third-party service providers may be recommended including imaging, labs, prescriptions or other healthcare services. In these instances, the patient will be billed separately by those services. Payment methods include credit, debit, health savings account (HSA), health reimbursement account (HRA) and flexible spending account account (FSA) payments.

How long does it take for DispatchHealth’s medical team to arrive at my home?

When you request care, we’ll ask about your symptoms and give you a time frame for our arrival (typically the same day).  

How do I book an appointment?

Book an appointment online in minutes, or give us a call at 888-908-0553. We’ll ask a few questions then let you know what to expect.