Frequently Asked Questions

  • What is DispatchHealth?

  • DispatchHealth is bringing back the house call with a modern technology twist. DispatchHealth gives patients ways to access convenient, high-quality acute care in the comfort of their home, office or in the location of need. DispatchHealth is redefining the healthcare landscape as an extension of a patient’s healthcare team and offering solutions for simple to complex medical problems all from the comfort of your home.

  • Who are the DispatchHealth providers?

  • DispatchHealth’s providers are board-certified physicians, physician assistants and nurse practitioners with significant experience evaluating acute injuries and illness in the emergency department. In fact, our providers are the same providers that you may see in your local emergency room. DispatchHealth arrives on scene with a nurse practitioner and a medical technician via our vehicle with a board-certified ER physician always available virtually. Using the DispatchHealth mobile app to request care even allows for the healthcare consumer to see which providers from the DispatchHealth medical team will be arriving to treat you, allowing for an additional sense of security and comfort.

  • What conditions can DispatchHealth treat?

  • DispatchHealth can treat just about anything that can be seen in an urgent care center and a few more things. Examples include respiratory infections (such as bronchitis, croup), sinusitis, sore throat (strep, mono), urine and skin infections, minor trauma (sprains, minor breaks), lacerations, nosebleeds, asthma attacks, allergic reactions, vomiting/diarrhea, inability to urinate, constipation and dehydration.

  • What treatment capabilities does DispatchHealth possess?

  • Our mobile practitioners arrive with more advanced laboratory testing capability than most urgent care centers. The results are immediately available and help direct your care. We also can administer IV medications and antibiotics, repair lacerations, place catheters, cauterize and pack nosebleeds, and splint injured extremities. Your entire visit can be communicated with your doctor to ensure continuity of care.

  • Is DispatchHealth meant to replace my doctor?

  • No. DispatchHealth is a complement to your physician and home health care. Our goal is to help integrate our care with that of your current caregivers. Primary care providers can be extraordinarily busy. DispatchHealth can act as the “eyes and ears” on the ground for your physician when they are unable to see you, and you require immediate care.

  • What insurances does DispatchHealth accept?

  • We are contracted (in-network) with all major payers including Medicare, Medicaid, Tricare, Aetna, UnitedHealthcare, Cigna, Humana, Anthem / Blue Cross Blue Shield, Denver Health Medical Plan, Elevate and Bright Health in Colorado. We are also a provider of initial work comp care. DispatchHealth will bill your insurance company for the services rendered. Uninsured patients will receive a flat rate per episode for all the care delivered, please call DispatchHealth to further discuss the flat rate fee. If you are having difficulties determining if our services our in-network, please try using our legal name True North Health Navigation, LLC or call us directly to discuss further.

  • How do I pay for DispatchHealth services?

  • In many cases, DispatchHealth will bill your insurance company. You may contact our billing department if you have any questions regarding your bill. If you do not have insurance or we are not contracted with your insurance company, DispatchHealth can accept payment at the time of treatment via credit card. Medical billing can be confusing and we will help you work through the process.

  • How much does a DispatchHealth visit cost?

  • DispatchHealth visits typically run between $150-$300 and the percentage of the total bill you’re responsible for is determined by your insurance plan. On average, most patients pay $40-$50 after insurance. DispatchHealth will bill your insurance directly. If patients are uninsured, DispatchHealth accepts a flat rate of $275 at the time of treatment via credit card. This flat rate is for everything that we do, which includes medications delivered, procedures performed, and any lab tests obtained.

  • Why did DispatchHealth arrive with the fire department?

  • DispatchHealth has partnered with local fire departments to provide a value-added experience for their constituents. In almost 20 % of 911 calls, an individual can be safely treated outside of an emergency room. DispatchHealth gives you the option to avoid an expensive hospital visit when you could be safely treated at home.

  • Does DispatchHealth keep my information private?

  • Absolutely. DispatchHealth has a strict privacy policy that adheres to HIPAA guidelines. You may view it here – privacy policy

  • How do patients or vendors express a compliance concern?

  • DispatchHealth takes compliance seriously. As such, we have provided multiple options to report any compliance concerns. These options are designed to provide additional protection, including reasonable steps to maintain your anonymity, should you identify a compliance concern. You may send your concern(s) anonymously in writing to the Compliance Officer at 3455 Ringsby Ct. #102 Denver, CO 80216. You may also report a compliance concern by using the “compliance hotline” at 303-532-1444 or emailing compliance@dispatchhealth.com.