How we work with you:
Extending Care to Your Patients
Patients and their healthcare providers can request care through mobile app, website or phone call. Once a request has been made, a clinical team member will review the patient’s symptoms over the phone to make sure it is appropriate for our services. The DispatchHealth medical team typically arrives at a member’s home within a few hours with all the equipment necessary to assess, diagnose and treat complex injuries and illnesses. DispatchHealth will call in any prescriptions, print out discharge paperwork, and send a detailed clinical summary to the primary care provider and any other pertinent care team members to ensure appropriate follow-up.
To ensure continuity of care, DispatchHealth provides a detailed report to each member’s primary care physician and other pertinent care team members. The goal of DispatchHealth is to integrate urgent medical care with that of a patient’s current healthcare team. Patients will always be directed back to their primary care provider for follow up.