Care management and provider group

DispatchHealth aligns with Care Management and Provider Groups to extend the reach of their clinicians after-hours, during weekends and during capacity constraints, providing prompt medical intervention to patients experiencing high acuity needs. DispatchHealth tucks patients back into their PCP/specialist for all follow-up care and ongoing management and communicates with the patient’s care team after every patient encounter.

Download overview

 

Frequently asked questions for providers

What is DispatchHealth?

DispatchHealth brings high-acuity, in-home medical care to your patients for urgent illnesses and injuries. 

When is DispatchHealth available?

Available from 8 a.m. – 10 p.m. in most markets, 7 days a week, including holidays.

How can DispatchHealth help with my patient care?

We work as an extension of your patient’s existing medical team to improve access to care, deliver a better patient experience, and prevent unnecessary emergency department visits.

We can help you:

  • Enhance patient experience
  • Improve healthcare outcomes
  • Gain valuable insight into social determinants of health
  • Reduce non-emergent ER usage, hospital admissions, and readmissions
  • Expand your care after-hours, on weekends, holidays, or during capacity constraints

Does DispatchHealth replace a patient’s care team?

No. We direct patients back to you for follow-up care and send detailed notes of the clinical encounter within 48 hours. If needed, we will contact you during the in-home visit.

How does a patient visit work? 

  • Call us to refer a patient at 855-239-2670 or complete your request online. We will reach out to your patient to set up a visit and ensure they can be treated at home safely. Patients can also request a visit for themselves using this process. 
  •  We dispatch a medical team. A board-certified physician assistant or nurse practitioner with a medical technician will arrive at your patient’s home. An ER physician is always available by phone. 
  • We follow up and direct patients back to you. We provide detailed documentation of the clinical encounter within 48 hours, and we always direct patients back to you for follow-up care.  
What ailments can DispatchHealth treat? 

We treat these common conditions (and more).

Common ailments

  • Bronchitis
  • Fatigue/weakness
  • Falls
  • Fever
  • Influenza

Cardiology

  • CHF exacerbation
  • Palpitations

Dermatology

  • Abscess
  • Cellulitis
  • Lacerations requiring stitches or staples
  • Wound care

Ear, nose, and throat

  • Facial trauma
  • Foreign body removal (ear/nose)
  • Nosebleeds

Gastrointestinal

  • Constipation and fecal impaction
  • Diarrhea, nausea, and vomiting
  • Dehydration

Genitourinary

  • Foley catheter malfunction
  • Kidney stones
  • Urinary infections
  • Urinary retention

Musculoskeletal

  • Evaluation and treatment of severe back pain
  • Evaluation and treatment of suspected DVT
  • Minor fractures
  • Strains or sprains

Neurological

  • Headaches/migraines
  • Vertigo

Ophthalmology

  • Corneal abrasion
  • Foreign-body removal
  • Periorbital cellulitis

Respiratory

  • Asthma exacerbation
  • COPD exacerbation
  • COVID-19
  • Croup
  • Pneumonia

DispatchHealth offers a wide range of procedures including:

  • Advanced on-site blood tests
  • Bronchodilator administration
  • Catheter insertion: Foley, Coudé, and suprapubic
  • Incision and drainage of skin lesions
  • IV fluids: medications and antibiotics
  • IV medications: diuretics, steroids, antibiotics, and antiemetics
  • IV placement
  • Nasal packing and cautery
  • Nebulizer treatments
  • Rapid infectious disease testing (COVID, flu, strep, and mono)
  • Simple and complex laceration repair: sutures or staples
  • Splinting injured extremities
  • 12-lead EKG
DispatchHealth is in-network with most health insurance plans including Medicare and Medicare Advantage. We handle billing with the patient’s insurance.

The cost is often the same out-of-pocket cost of an in-network urgent care center. There may be a co-pay or deductible depending on the patient’s specific plan.
What our patients are saying
“My 96-year-old mother was very ill as the result of a stomach virus. Her doctor recommended DispatchHealth. It meant that we didn’t have to get in the car (or ambulance) and go get on a gurney to wait in line at an emergency room. She was in her bed until two medical professionals brought their equipment and immediately made us feel taken care of. We are so grateful.”

— Deanne K., Denver
Provider group related content