Care management and provider group
DispatchHealth aligns with Care Management and Provider Groups to extend the reach of their clinicians after-hours, during weekends and during capacity constraints, providing prompt medical intervention to patients experiencing high acuity needs. DispatchHealth tucks patients back into their PCP/specialist for all follow-up care and ongoing management and communicates with the patient’s care team after every patient encounter.
Frequently asked questions for providers
What is DispatchHealth?
DispatchHealth brings high-acuity, in-home medical care to your patients for urgent illnesses and injuries.
When is DispatchHealth available?
Available from 8 a.m. – 10 p.m. in most markets, 7 days a week, including holidays.
How can DispatchHealth help with my patient care?
We work as an extension of your patient’s existing medical team to improve access to care, deliver a better patient experience, and prevent unnecessary emergency department visits.
We can help you:
- Enhance patient experience
- Improve healthcare outcomes
- Gain valuable insight into social determinants of health
- Reduce non-emergent ER usage, hospital admissions, and readmissions
- Expand your care after-hours, on weekends, holidays, or during capacity constraints
Does DispatchHealth replace a patient’s care team?
No. We direct patients back to you for follow-up care and send detailed notes of the clinical encounter within 48 hours. If needed, we will contact you during the in-home visit.
How does a patient visit work?
- Call us to refer a patient at 855-239-2670 or complete your request online. We will reach out to your patient to set up a visit and ensure they can be treated at home safely. Patients can also request a visit for themselves using this process.
- We dispatch a medical team. Matched to treat your healthcare needs, your DispatchHealth medical team may include an emergency medicine or internal medicine physician, physician assistant, nurse practitioner, nurse, medical technician, and/or imaging technician. They bring all the tools and technology needed to treat most non-life-threatening emergencies.
- We follow up and direct patients back to you. We provide detailed documentation of the clinical encounter within 48 hours, and we always direct patients back to you for follow-up care.
We treat these common conditions (and more).
- CHF exacerbation
- Lacerations requiring stitches or staples
- Wound care
Ear, nose, and throat
- Facial trauma
- Foreign body removal (ear/nose)
- Constipation and fecal impaction
- Diarrhea, nausea, and vomiting
- Foley catheter malfunction
- Kidney stones
- Urinary infections
- Urinary retention
- Evaluation and treatment of severe back pain
- Evaluation and treatment of suspected DVT
- Minor fractures
- Strains or sprains
- Corneal abrasion
- Foreign-body removal
- Periorbital cellulitis
- Asthma exacerbation
- COPD exacerbation
DispatchHealth offers a wide range of procedures including:
- Advanced on-site blood tests
- Bronchodilator administration
- Catheter insertion: Foley, Coudé, and suprapubic
- Incision and drainage of skin lesions
- IV fluids: medications and antibiotics
- IV medications: diuretics, steroids, antibiotics, and antiemetics
- IV placement
- Nasal packing and cautery
- Nebulizer treatments
- Rapid infectious disease testing (COVID, flu, strep, and mono)
- Simple and complex laceration repair: sutures or staples
- Splinting injured extremities
- 12-lead EKG
The cost is often the same out-of-pocket cost of an in-network urgent care center. There may be a co-pay or deductible depending on the patient’s specific plan.
What our patients are saying
— Deanne K., Denver