Use DispatchExpress to request care for your patients

  • Quick, easy online care request
  • Stay informed along the patient journey
  • Access clinical notes (coming soon)
If you are a healthcare professional caring for patients, DispatchHealth is your trusted partner for urgent high-acuity care for medically complex patients.
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Here’s why healthcare professionals love DispatchExpress:

· Quick and easy way to request care for patients (less than 3 minutes)

· Track patient journey

· Reduce or eliminate time on phone with DispatchHealth to request care for patients

· No set up fee or cost for your organization

How to request your DispatchExpress account

Click the button below to request your account. Within 24-48 hours of requesting your account, you will receive an activation email from DispatchHealth with the subject line “You’ve been invited to join DispatchHealth”

Don’t have a DispatchExpress account and need to request care for a patient, please call 855-239-2670.

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How to activate your DispatchExpress account

If you haven’t already, request your DispatchExpress account here.

1. Click the “Accept invite” link in the email you received from DispatchHealth

2. Create your password

3. Enter your phone number for two-factor identification

4. Request care

View detailed step-by-step guide

How to request care for a patient

1. Log into your account

Log into your account. If you don’t have an account, speak to your administrator to request one.

2. Provide patient information
  • Patient name, gender, and date of birth
  • Phone number and address
  • Health insurance information
  • Patient’s chief complaint and current symptoms
  • If the patient is not able to make their own decisions, provide contact information for medical power of attorney (MPOA)
  • Contact information for who should be called back to finish onboarding this patient
3. Submit your request for care

Let the patient or caregiver know to expect a call from DispatchHealth. DispatchHealth will risk stratify to make sure the clinical scenario is appropriate to treat and obtain verbal consent for our visit. We will then schedule a time for the patient’s visit.

4. Follow updates on the visit

You’ll receive status updates on the visit via the Express dashboard, including when the visit has been scheduled, when we are en route to the patient, and once the patient has been seen. If we are unable to see the patient, you’ll also receive an update with a reason. You may choose to receive notifications of these updates via text or email.

5. When the medical team arrives

The medical team will assess the patient, diagnose, and treat as appropriate. The patient will be given a copy of the visit summary, any test results and any written prescriptions. A copy of the clinical encounter will be sent to the provider on record.

Discover the complete system of in-home care

DispatchHealth brings complex medical care into the home for patients who typically struggle with access to care–helping them avoid unnecessary ambulance transports, ER visits, and hospitalizations; improving the patient experience and clinical outcomes; and decreasing medical costs.

Setting up a DispatchExpress account takes less than 3 minutes. Request to activate your account today!

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