DispatchExpress - request care for your patient

  • Quick, easy online care request
  • Be informed along the patient journey
  • Coming soon! Access to clinical notes
If you’re a professional caring for individuals who become ill or injured and frequently need medical care, DispatchHealth has your solution.
4.8 stars
Based on 26,000+ patient reviews

Setting up a DispatchExpress account involves three easy steps. Request to activate your account today!

Get started

Already have an account? Login here

If you are a patient and need to request a visit, click here

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If you haven’t already, set up DispatchExpress

1. Quick, easy online care request to DispatchHealth

2. Visibility with DispatchHealth clinical team status (visit availability, when we’re coming, when we’ve seen the patient, etc.)

3. Minimized time on phone with DispatchHealth to book care for the population in your care

4. No set-up cost for your organization

How it works

1. Log into your account

Log into your account. If you don’t have an account, speak to your administrator to request one.

2. Provide patient information
  • Patient name, gender, and date of birth
  • Phone number and address
  • Health insurance information
  • Patient’s chief complaint and current symptoms
  • If the patient is not able to make their own decisions, provide contact information for medical power of attorney (MPOA)
  • Contact information for who should be called back to finish onboarding this patient
3. Submit your request for care

Let the patient (or the person you requested to be called back on behalf of the patient) know to expect a call from DispatchHealth. DispatchHealth will risk stratify to make sure the clinical scenario is appropriate to treat and obtain verbal consent for our visit, then schedule a time for the patient’s visit.

4. Follow updates on the visit

You’ll receive status updates on the visit via the Express dashboard, including when the visit has been scheduled, when we are en route to the patient, and once the patient has been seen. If we are unable to see the patient, you’ll also receive an update with a reason. You may choose to receive notifications of these updates via text or email.

5. When the medical team arrives

The medical team will assess the patient, diagnose, and treat as appropriate. Upon conclusion of the visit, the patient will be given a copy of the visit summary, any test results and any written prescriptions. A copy of the same information will also be sent to the patient’s primary care physician, and with patient permission, will also be shared with other care team members, such as home health and senior living communities.

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Discover the complete system of in-home care

As a reminder, DispatchHealth brings complex medical care to patients who typically struggle with access to care helping them to avoid unnecessary ambulance transports, ER visits, and hospitalizations, improving the patient experience and clinical outcomes, while decreasing burdensome costs. Our highly qualified providers bring the power of the hospital to the comfort of the home.

Setting up a DispatchExpress account involves three easy steps. Request to activate your account today!

Get started

Already have an account? Login here