DispatchHealth Partners with MultiCare to Provide Hospital-At-Home Services Amidst COVID-19 Pandemic


DENVER, Dec. 8, 2020 /PRNewswire/ -- DispatchHealth, a provider of in-home high-acuity medical care, today announced it is partnering with MultiCare to offer hospital-level care at home. The collaboration offers MultiCare patients an alternative to a hospital stay by providing 24/7 comprehensive care and brings DispatchHealth’s proprietary technology platform into patient homes. MultiCare identified DispatchHealth’s hospital-at-home program as a means to alleviate hospital capacity during the current surge in COVID-19 cases. Qualifying patients are able to avoid an unnecessary stay at the hospital and instead receive daily rounding from DispatchHealth’s clinical team, remote patient monitoring, nursing, durable medical equipment delivery, social intervention, physical therapy and care coordination at home. Patients are cared for by DispatchHealth’s clinical team, which includes a board-certified hospitalist-trained internist, a team of advanced practice providers along with nurse care coordinators. Eligible patients are identified from MultiCare emergency rooms, ambulatory practices and the existing DispatchHealth acute care delivery service, which currently operates in the area. DispatchHealth will contract with payers for the service in the state of Washington in addition to the recent Medicare waivers. These services will be available in the Tacoma Metro area with further expansion expected in Olympia and Seattle in 2021. In addition to the launch of hospital-at-home services, DispatchHealth is launching a new service line with MultiCare, Clinic Without Walls. The offering expands access to care for vulnerable patients by providing enhanced virtual visits with hands-on support. DispatchHealth’s new service line is initially being offered to MultiCare patients in the Tacoma and Spokane areas. Telemedicine visits have become an increasingly popular option to help decrease a patient’s risk of exposure to COVID-19, however, more advanced capabilities are often required for vulnerable patients who are facing chronic disease or require medically complex care. The Clinic Without Walls model offers these patients hands-on support from a DispatchHealth medical technician to help guide them through a telemedicine presentation and connect them with a physician. “The current critical surge highlights the need for more in-home medical care options,” said Dr. Mark Prather, chief executive officer and co-founder of DispatchHealth. “Our unique model continues to expand and meet the growing needs of patients, payers and provider partners. We are excited to continue to grow our partnership with MultiCare to help their most vulnerable patients, in the midst of the pandemic and beyond, by treating medically complex issues at home.” During a Clinic Without Walls visit, a DispatchHealth medical technician visits a patient where they live and assists them in virtually connecting with a MultiCare physician. They come equipped with a handheld, telehealth exam kit developed by TytoCare, manufacturer of the hand-held telehealth device DispatchHealth uses. The kit allows them to assist a guided medical exam including assessment of the lungs, ears, throat, skin and abdomen. In addition, comprehensive vital signs,social determinants of health intervention, and coordination on additional lab work or imaging. “These programs keep MultiCare’s vulnerable patients safe and healthy,” said Christi McCarren, senior vice president of retail health and community based care at MultiCare. “Many patients have been deferring care due to the fear of contracting COVID-19 and now we’re able to offer in-home care to reduce the risk of exposure. Additionally, these programs help patients facing significant mobility and transportation issues receive the care they need.” DispatchHealth’s Clinic Without Walls model compliments the organization’s additional service lines, which include Advanced Care, Extended Care and Acute Care. Combined, DispatchHealth is able to reduce avoidable ER visits, hospital admissions or a stay at a skilled nursing facility. The company has experienced a period of rapid expansion and record growth and has more than doubled its national footprint in 2020, with services available in 28 cities across the United States. DispatchHealth is open seven days a week, 365 days a year, including holidays. For more information, including market hours and areas of service, visit DispatchHealth.com. About DispatchHealth
DispatchHealth helps reduce avoidable ER visits, hospital admissions or skilled nursing facility stays by delivering high-acuity and cost-effective medical care to patients in their homes. DispatchHealth provides patient-centered care with an integrated delivery model and works in conjunction with health systems, payers, employers, senior living, provider groups and Emergency Medical Services. DispatchHealth’s current service lines include EMS (911 alternative), Acute Care (ER alternative), Bridge Care (readmission alternative), Advanced Care (hospital alternative), Extended Care (nursing facility alternative) and Clinic Without Walls (telehealth augmentation). Patients can also contact DispatchHealth directly via phone, app or website. DispatchHealth is partnered with most major insurance companies. For more information, visit DispatchHealth.com. About MultiCare
MultiCare is a not-for-profit health care organization with more than 18,000 team members, including employees, providers and volunteers. MultiCare has been caring for our community for well over a century, since the founding of Tacoma’s first hospital and today is the largest community-based, locally governed health system in the state of Washington. MultiCare’s comprehensive system of health includes numerous primary care, urgent care and specialty services — including MultiCare Indigo Urgent Care, Pulse Heart Institute and MultiCare Rockwood Clinic, the largest multispecialty clinic in the Inland Northwest region.

Dr. Mark Prather co-founded DispatchHealth with a mission to change healthcare delivery to benefit the consumer. A board-certified emergency medicine specialist with over 20 years of experience, he also has background managing large provider groups and has served as the managing partner for an outsourced emergency and pediatric staffing group. Prior to founding DispatchHealth, Mark was involved in multiple medical industry start-ups including iTriage, where he served as medical director.