We deliver top-rated treatment for serious health conditions
Medical care on your terms, in your home.
Urgent medical care at home: Pre-hospital (ER-Alternative Care)
DispatchHealth is NOT intended to treat life-threatening emergencies that should be managed in an emergency room. If the patient is experiencing any of the following symptoms, please call 911.
- Chest discomfort suggesting possible heart attack
- Severe shortness of breath
- Stroke-like symptoms, including new numbness or weakness on one side of the body or difficulties with speech or balance
- Loss of vision
- Severe life-threatening bleeding
- Unresponsive or minimally responsive patients
What we treat (Note: This list is not all inclusive)
- Anxiety (Note: DispatchHealth DOES NOT carry medications, for example sedatives or benzodiazepines like Ativan, to treat acute “anxiety attacks”)
- Asthma Attacks or symtoms
- Back, Neck & Joint Pain
- Bed Sores & Pressure Ulcers
- Boils & Abscesses
- Bronchitis
- Catheter Problems & Malfunctions
- Crohn’s Disease Exacerbations
- Congestive Heart Failure (CHF)
- COPD or emphysema exacerbations
- COVID-19
- Cuts & Lacerations that Require Stitches
- Dehydration
- Diarrhea
- Diverticulitis
- Dizziness & Vertigo
- Edema (swelling due to excess fluid build-up, most often seen in the legs)
- Excessive Vomiting
- Eye infections & Injuries
- Flu (Influenza)
- Food Poisoning
- Head Injuries
- Heart Palpitations
- High Fevers
- Inability to Urinate
- Infected Wounds & Ulcers
- Injuries Resulting From Falls
- Kidney Stones (pain or symptoms)
- Minor Fractures; Sprains, Strains & Bruises
- Nosebleeds
- Pneumonia
- Severe Constipation
- Severe Cough & Croup
- Severe Migraines
- Severe Skin Infections (Including Cellulitis)
- Shingles
- Shortness of Breath
- Sinus Infections
- Strep Throat
- Upper Respiratory Infections
- Complex Urinary Tract Infections (UTI)
- Viral Infections
- Weakness or Fatigue
What we don’t treat
Conditions NOT seen or procedures NOT performed by DispatchHealth:
- Providing or refilling prescriptions for narcotic medications or controlled substances
- Routine Home Health services (ex: physical therapy, bathing, ostomy care, administering daily routine medications, scheduled monthly bladder catheter changes)
Routine bladder catheter changes (ex: a pre-scheduled monthly catheter change for a catheter that is functioning appropriately and is NOT CAUSING SYMPTOMS).
- Note: DispatchHealth MAY replace catheters CAUSING SYMPTOMS (ex: DispatchHealth may replace catheters that are leaking, not draining, bleeding or causing symptoms like pain or fever)
- Routine “yearly or annual” physicals (ex: Sports or Department of Transportation physicals)
Routine “yearly or annual” lab work (ex: cholesterol or thyroid screening)
- Note: DispatchHealth MAY perform lab work related to an acute illness or new symptoms. See a listing of the labs performed on-scene on our website
- Vaccinations or Immunizations
- Routine podiatry care, including clipping of toenails
- Tracheostomy or colostomy care
- Feeding tube replacement (Note: Denver excepted)
- Gynecologic or pelvic examinations
Pregnant patients with abdominal pain, cramping, vaginal bleeding, vaginal discharge or those who want to have their unborn baby “checked” (ex: “checking the baby’s heart rate or movement”)
- Note: DispatchHealth MAY treat pregnant patients who do not have the symptoms listed above (ex: DispatchHealth can treat a pregnant patient with cough and cold symptoms or nausea and vomiting).
- Removal of stitches or staples that were NOT placed by DispatchHealth
- Accessing and infusing fluids or medications through “central lines, PICC lines or ports” (i.e. specialized IV lines not placed by DispatchHealth that are designed for long-term use)
Infusion of medications not provided by DispatchHealth
- Note: DispatchHealth carries some IV medications and fluids that can be infused at the time of visit but cannot infuse medications provided by the patient or the patient’s specialist. For a list of medications carried by DispatchHealth, see our website.
- Injuries related to recent Motor Vehicle Accidents
- Joint injections or “joint taps”
- Agitated patients or patients demonstrating threatening behaviors (ex: hitting, kicking or biting) that threaten DispatchHealth employee safety
- Patients suffering from intentional or unintentional overdose
- Patients suffering from acute psychological emergencies, including: thoughts of harm to self or others, or experiencing psychosis or hallucinations
Our team and services
We arrive at your home with everything needed to treat your illness or injury. Your care team will include a physician assistant or nurse practitioner and/or a medical technician, remotely supported by an emergency medicine physician if needed.
Medications and supplies
- Anesthetics (medications, either injected or applied to the surface of skin/tissues to alleviate pain or allow a procedure to be performed with minimal discomfort)
- Antacids or heartburn treatment
- Antiallergy treatment (injectable epinephrine, antihistamines, steroids)
- Antibiotics (Ceftriaxone for injection AND various other types by mouth)
- Anti-nausea medication (injection or by mouth)
- Breathing treatments (inhaled albuterol and ipratropium) for COPD and asthma
- Constipation treatment (enema)
- Glucose gel
- IV (intravenous) fluids
- Lasix (injection)
- Narcan
- Pain control using non-narcotic pain medications (injection or by mouth)
- Steroids (injection or by mouth)
Test
- Electrocardiogram EKG (12 lead)
- Blood testing on-site
- Chemistry panel for electrolytes (including hemoglobin, hematocrit, sodium, potassium, glucose, creatinine/kidney function)
- Lactate
- Cultures: (send-out) Urine, Wound and Stool
- Pregnancy test (urine)
- Rapid infectious disease testing
- COVID-19
- Influenza
- Strep-throat testing
- Stool testing (for blood or infection)
- Urinalysis
- And more
Treatment & Procedures
- Bladder catheter insertion/exchange
- Burn (superficial) evaluation and management
- Burn debridement
- Cerumen disimpaction
- Dislocation - reduction (finger/toe)
- EKG performance with stat interpretation
- Enema administration
- Foreign body removal -nasal/rectal/soft-tissue
- G-tube reinsertion (limited markets)
- Hemocult interpretation
- IM (intramuscular) injection
- IV start
- I&D (incision and drainage) or aspiration of: abscess, cyst (including pilonidal cyst), hematoma or seroma
- Laceration repair -all sizes (includes face/lip)
- Nail removal or partial resection
- Nailbed repair
- Nebulizer administration
- Nosebleed management (packing or cautery)
- Pulse oximetry
- Rectal disimpaction
- Smoking Cessation counseling >3-10 mins
- Splinting and immobilization (arm and leg)
- Subungual hematoma trephination or evacuation
- Venipuncture
- Wound evaluation and management
- X-ray and ultrasound ordering with in-network imaging companies. (Note: Your DispatchHealth care team can order x-ray and ultrasound imaging, but does not perform imaging at the time of your initial visit. Imaging is usually completed 1-3 days after your visit and may be performed either in your home or residence [if you qualify for this service] or at a separate outpatient imaging center. Patients qualify for mobile imaging in the home or residence if they are unable to transfer to a brick-and-mortar location due to physical and/or mental difficulties. Their provider will need to provide a reason for portability in the documentation.)
Our medical kits
Our medical teams bring all the tools necessary to treat common to complex injuries and illnesses.
Request a Visit
DispatchHealth is ready to provide expert healthcare in the comfort of your own home