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Delivering Same-Day Acute
Care to Your Patients

DispatchHealth is partnered with Humana to offer same-day acute medical care in your patients’ homes for urgent but non-life-threatening health issues. DispatchHealth’s integrated care delivery solution extends the capabilities of your team, helping to improve access to care, deliver a better patient experience, prevent unnecessary patient visits to emergency rooms, and reduce the total cost of care.

  • DispatchHealth is available 8 a.m. – 10 p.m., 7 days a week
  • DispatchHealth can treat nearly everything an emergency room can
  • You will receive detailed clinical notes and we refer all patients to you for follow-up care
  • DispatchHealth is in-network with Humana and billed as an urgent care visit
Call to Request Care: 833-788-1365
Dispatch Health Home Checkup

How Providers Partner With DispatchHealth

Refer Your Patient by
Requesting Care

Either give DispatchHealth a call at 833-788-1365, download their app, or complete your request online and they’ll make sure it’s safe to treat your patient at home. Your patient can also request care directly by calling 833-788-1366.

Let DispatchHealth Extend
Your Patient Care

Each DispatchHealth medical team that arrives at the patient’s home includes either a nurse practitioner or physician assistant, along with a medical technician. An ER physician is always available by phone for consultations.

DispatchHealth Follows up With You and Your Patient

DispatchHealth fully documents your patient’s visits and sends clinical documentation back to you via fax 24-48 hours post-visit. Additionally, DispatchHealth follows up with every patient within three days and refers back to you for additional care as needed.

Call to Request Care: 833-788-1365

Injuries and Illnesses DispatchHealth Treats

COMMON AILMENTS

  • Influenza
  • Evaluation of weakness
  • Falls among the elderly
  • Anxiety

NEUROLOGICAL

  • Vertigo
  • Headache/Migraine

DERMATOLOGY

  • Cellulitis
  • Abscess
  • Advanced wound care
  • Lacerations

EAR, NOSE AND THROAT

  • Nosebleeds
  • Foreign body removal (ear/nose)
  • Facial trauma

OPHTHALMOLOGY

  • Corneal abrasion
  • Periorbital cellulitis
  • Foreign body removal

GASTROINTESTINAL

  • Diarrhea/Nausea/Vomiting
  • Dehydration
  • Constipation/Fecal impaction

MUSKOSKELTAL

  • Strains or sprains
  • Minor fractures
  • Evaluation and treatment of severe back pain
  • Evaluation and treatment of suspected DVT

RESPIRATORY

  • COPD exacerbation
  • Asthma exacerbation
  • Pneumonia
  • Croup
  • COVID-19 Symptoms

CARDIOLOGY

  • Palpitation
  • CHF Exacerbation

GENITOURINARY

  • Urinary infections
  • Kidney stones
  • Foley catheter malfunction
  • Urinary retention

PROCEDURES PERFORMED

  • IV placement
  • 12 lead EKG
  • Administer IV fluids, medications and antibiotics
  • Laceration repair (simple to complex): sutures or staples
  • Incision & drainage of skin lesions
  • Splint injured extremities
  • Advanced blood laboratory testing on-site
  • Rapid infectious disease testing (flu, strep, mono)
  • Catheter insertion: Foley, Coude, suprapubic
  • Nasal packing and cautery
  • Bronchodilator administration
  • IV Medications: diuretics, steroids, antibiotics and antiemetics

When NOT to call DispatchHealth

If the patient is experiencing any of the following symptoms, call 911:

  • Chest pain
  • Confusion
  • Hallucination
  • Intentional overdose or suicidal thoughts
  • Loss of consciousness
  • Loss of vision
  • Moderate to severe shortness of breath
  • Rectal bleeding
  • Severe abdominal pain
  • Stroke symptoms: numbness or weakness on one side, difficulty speaking, swallowing or walking
  • Vomiting blood
Don’t see your condition listed?
Give DispatchHealth a Call: 833-788-1365

…More

What DispatchHealth Patients Are Saying

Integrate With Your Practice Today

Sample Phone Script to Use for Your After Hours and Weekend Messaging

“If this is a life-threatening emergency, please hang-up and dial 911. To reach an on-call provider, dial [insert your number]. If you have an urgent care need and want to be seen right away, our office has partnered with DispatchHealth. They deliver medical care to your home as a convenient, cost-effective alternative to avoidable emergency room visits. Please call them directly at 833-788-1366. For questions regarding prescription refills, appointments, and all other inquiries, please leave a message and we will return your call during regular office hours.”

A Sample On-Call Reminder‍

“During your on-call shift, please remember that DispatchHealth is a convenient, cost-effective alternative to avoidable emergency room visits. DispatchHealth is available for urgent health needs, after-hours, 7 days a week, including holidays. To request care, call 833-788-1365. You can call on behalf of your patient or have your patient call DispatchHealth directly. DispatchHealth will fax you detailed clinical notes once the patient visit is complete. Additionally, DispatchHealth will follow up with every patient within 3 days and refer back to you for additional care as needed.”

Stay prepared.
Download our app.

Stay prepared.
Download our app.

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Humana is a Medicare Advantage [HMO, PPO and PFFS] organization. Humana is also a Coordinated Care plan with a Medicare contract and a contract with the Medicaid program. Enrollment in any Humana plan depends on contract renewal. Other Providers are available in the Humana network. Provider may also contract with other Plan Sponsors.

At Humana, it is important you are treated fairly. Humana Inc. and its subsidiaries comply with applicable Federal Civil Rights laws and do not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender, gender identity, ancestry, marital status or religion.
English: ATTENTION: If you do not speak English, language assistance services, free of charge, are available to you. Call 1-877-320-1235 (TTY: 711).

Español (Spanish): ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-877-320-1235 (TTY: 711).

繁體中文 (Chinese): 注意:如果您使用繁體中文 ,您可以免費獲得語言援助服務 。請致電 1-877-320-1235 (TTY:711).

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