Unsure if you need the ER? Check with Richmond DispatchHealth
Many ER visits are unnecessary. Our team of medical experts can save you a costly trip to the Richmond ER and provide you advanced medical care in your home. Call or request a visit to get care today.
Urgent medical care has arrived
Experience relief when our medical team arrives at your door. DispatchHealth is much more than an urgent care provider, offering many of the same services as an emergency room.
- Typically the same cost as an urgent care
- Open 7 days a week, including holidays
- 8 AM - 10 PM
How it works
Getting an urgent care appointment in Richmond has never been easier
- Patients with symptoms: For patients experiencing fever, shortness of breath, cough, new loss of taste or smell, or other common COVID-19 symptoms.
- Patients without symptoms: For those who have been exposed to someone with COVID-19, want to visit a high-risk family member, are returning to work, or need to be tested for travel purposes.
- DispatchHealth administers either RT-PCR test or a lateral flow antigen test. Thin nasal swabs are quickly inserted into the patient’s nose to collect the specimen.
Insurance we accept
DispatchHealth accepts most major insurance plans in the areas we serve, including Medicare Advantage and Managed Medicaid.
Common urgent medical care questions
DispatchHealth’s qualified practitioners provide in-home urgent treatment for a wide array of non-life-threatening medical conditions. We cater to just about everyone, from babies ages three months and older to seniors, and are at work 365 days a year to meet the medical needs of busy people like you.
To see a full list of all conditions and symptoms we treat, click here.
When you schedule your appointment, we’ll ask about your symptoms and give you a time frame for our arrival - typically the same day. Please note that the ETA may vary depending on the number of patient visits we have that day. When you call to schedule a visit, you will be given an approximate arrival time.
While many Richmond urgent cares don’t provide x-rays, DispatchHealth does offer x-rays and mobile imaging. This means we’ll come to your home to address your minor breaks, sprains, and bruises and get you a mobile x-ray if necessary.
A visit with DispatchHealth costs roughly the same as a walk-in Richmond urgent care visit. The percentage of the total bill you’re responsible for is determined by your insurance plan. Note that if you have a high deductible plan, you will need to meet your deductible before your insurance will cover the cost.
If you do not have or we are not contracted with your insurance company, DispatchHealth accepts payment of a flat rate of $375 at the time of treatment via credit card. This flat rate is for everything that we do, which includes medications administered, procedures performed, and on-site lab tests obtained. At times, third-party service providers may be recommended including imaging, labs, prescriptions or other healthcare services. In these instances, the patient will be billed separately by those services. Payment methods include credit, debit, health savings account (HSA), health reimbursement account (HRA) and flexible spending account account (FSA) payments.
Booking an appointment with us is easy! Simply give us a call or click here.
Our teams wear surgical masks and gloves for every patient encounter. For patients with respiratory and/or COVID-19 symptoms, our teams also wear N95 respirator masks, eye protection, gowns, and shoe covers. Our teams follow strict guidelines for entering and exiting patient homes, and we thoroughly disinfect our kits and cars after every patient visit. Learn more about our COVID-19 response.
DispatchHealth provides urgent medical care in the Richmond during the hours of:
DispatchHealth provides urgent medical care in your Richmond home! Book an appointment now if you have any symptoms needing medical attention.
Join thousands of happy patients
It was Easter Sunday and my daughter was really ill. I called DispatchHealth desperately - and they were open! They came out right away.
I’ve used DispatchHealth several times, and the care is consistently great. I feel totally confident calling them.
They brought everything you would see in an emergency room, but the emergency room was our bedroom! They set up an IV. They knew what they were doing. And they were very personable. We never felt rushed. And the insurance covered it all. We didn’t have to pay a dime.
I wasn’t sure if I should go to the ER. My doctor recommended DispatchHealth. It’s great for people like me who have COPD and other health issues. They tested my blood, ran COVID and flu tests, and even gave me IV fluids. Before leaving they sent a prescription to my pharmacy.
They did the ultrasound right there with my Dad on the bed. Didn’t have to go to the emergency room or anything. And the results went straight to his doctor. Very professional, just seamless. And they were very caring and compassionate.
It was wonderful to know that someone would come to the house within a few hours. Every experience we’ve had with them has been excellent. Whenever they leave, they know how grateful we are that they came to our house and helped us.