Coronavirus Disease 2019 (COVID-19): How DispatchHealth is Responding

Medically reviewed by Dr. Phil Mitchell

Last updated 3/26/2020

As coronavirus 2019 (COVID-19) news spreads, it causes widespread fear and anxiety, making objective, reliable information (like that published by the cdc.gov and who.int) and choosing the right care options critical to protect yourself and your loved ones. 

This pandemic reinforces DispatchHealth’s dedication to helping people with complicated health issues recover comfortably while lowering medical costs.  

What is Coronavirus 2019 (COVID-19)?  

According to the World Health Organization, COVID-19 is the infectious disease caused by the most recently discovered coronavirus. This new virus and disease were unknown before the outbreak began in Wuhan, China, in December 2019.  

The most common symptoms of COVID-19 are fever, tiredness, and dry cough. Some patients may have aches and pains, sore throat or diarrhea. These symptoms are usually mild and begin gradually. Some people become infected but don’t develop any symptoms and don’t feel sick. According to available data, most people (about 80 percent) recover from the disease without needing any medical care. Around one out of every six people who gets COVID-19 becomes seriously ill and develops difficulty breathing. Four out of five people that become infected catch the virus from someone that does not know that they have it themselvesOlder people, and those with underlying medical conditions, are more likely to develop serious illness. 

Can DispatchHealth Test for COVID-19?  

We are not currently able to test for COVID-19. While more public health laboratories and commercial labs are obtaining access to COVID-19 diagnostic testing every day, testing supplies are still extremely limited nation-wide. Additionally, because of this, the CDC is recommending that resources go towards treating people who: 

  • Have all COVID-19 symptoms, including cough, fever and shortness of breath 
  • Have recently traveled from any area with sustained community transmission of COVID-19 (in the US and other countries) 
  • Are at higher risk of getting very sick from this illness, including older adults and people who have serious chronic medical conditions like heart disease, diabetes and lung disease 

So what should you do if you don’t meet all of this criteria but still have COVID-19 symptoms and want to get tested? The best thing you can do to keep yourself and others safe is to stay home as much as possible, keep your distance from others, monitor your symptoms, and follow other CDC recommendations 

Taking Care of Your Other Urgent Health Needs During This Pandemic  

If you or a loved one have an illness or injury unrelated to COVID-19, but don’t want to risk exposure to coronavirus by leaving the house, you can get care delivered to your doorstep with DispatchHealth.   

Our medical teams treat common to complex illnesses and injuries so you can avoid crowded healthcare settings and limit your exposure to others. Whether it’s a fall, laceration or UTI — we can care for you at home during this stressful time to help keep you safe and provide peace of mind. 

Download our app today or request care online 

How We’re Keeping Patients Safe 

We take safety seriously, and follow strict CDC guidelines. Our teams wear surgical masks, gloves and eye protection for every patient encounter. For patients with respiratory symptoms, they also wear booties and gowns. We also wipe down kits and contents before and after every visit, as well as disinfect our cars. Additionally, we continue to update our process for screening patients over the phone.  

Providing Timely Updates 

As the COVID-19 outbreaks evolves, we’re committed to keeping you informed on how to care for yourself and your loved ones during this outbreak, and how DispatchHealth is supporting your health and safety. Follow us on social media for updates.  

about the author
About the Author
DispatchHealth Staff The DispatchHealth blog provides tips, tricks and advice for improving lives through convenient, comfortable healthcare.