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Myth 4: DispatchHealth Doesn’t Know Anything About My Patient

Myth 4: DispatchHealth Doesn’t Know Anything About My Patient 

DispatchHealth believes that everyone should benefit from the convenience of same-day acute care treatment for non-emergency injuries, illnesses, and advanced conditions. This is why we proudly offer our on-demand, in-home medical services to patients across the nation. While our healthcare delivery service caters to people of all ages, it’s particularly beneficial for homebound individuals dealing with preexisting health conditions. In these situations, however, does DispatchHealth work in tandem with a patient’s primary healthcare network? To ensure continuity of care, DispatchHealth always works closely with primary care physicians and other home health agencies—particularly in cases where we’re treating an individual with an extensive medical history. Here’s a closer look at how we streamline communication across the healthcare ecosystem: 

How We Prioritize Continuity of Care 

DispatchHealth’s medical teams often have direct access to a patient’s medical records through platforms such as Carequality and local State Health Information Exchanges (HIEs). Both collaboratives support the seamless exchange of patient-centric information across care teams to improve the quality and efficiency of patient treatment. If needed, DispatchHealth is also able to collaborate with primary care teams and providers on-scene to discuss care plans. But even when on-scene communication is not available, our mobile healthcare teams will always provide a detailed patient follow-up report—ensuring your care team is kept in the loop after the visit.  

If you have patients with chronic illnesses, social anxieties, or physical disabilities that make accessing ER care challenging, refer them to DispatchHealth. We work closely with living communities, home health agencies, and primary care physicians to ensure patients have access to in-home acute and advanced care services when your offices are closed and transportation to an urgent care center is limited. Our goal is to best serve your patients, providing them with a convenient, comfortable, and affordable alternative to facility-based care when they need prompt medical attention for exacerbations related to an existing condition, recent illness, or injury.