Unsure if you need the ER? Check with Reno DispatchHealth
Many ER visits are unnecessary. Our team of medical experts can save you a costly trip to the Reno ER and provide you advanced medical care in your home. Call or request a visit to get care today.
Urgent medical care has arrived
Experience relief when our medical team arrives at your door. DispatchHealth is much more than an urgent medical care provider, offering many of the same services as an emergency room.
- Typically the same cost as an urgent care visit
- Open 7 days a week, including holidays
- 8 AM - 10 PM
- Infections
- Flu
- Pneumonia
- Migraines
- Dehydration
- UTIs
- COPD
- COVID-19
How it works
Getting an urgent medical care appointment in Reno has never been easier
Local COVID-19 Test
- Patients with symptoms: For patients experiencing fever, shortness of breath, cough, new loss of taste or smell, or other common COVID-19 symptoms.
- Patients without symptoms: For those who have been exposed to someone with COVID-19, want to visit a high-risk family member, are returning to work, or need to be tested for travel purposes.
- DispatchHealth administers either RT-PCR test or a lateral flow antigen test. Thin nasal swabs are quickly inserted into the patient’s nose to collect the specimen.
Insurance we accept
DispatchHealth accepts most major insurance plans in the areas we serve, including Medicare Advantage and Managed Medicaid.
Common urgent medical care questions
DispatchHealth’s qualified practitioners provide in-home urgent treatment for a wide array of non-life-threatening medical conditions. We cater to just about everyone, from babies ages three months and older to seniors, and are at work 365 days a year to meet the medical needs of busy people like you.
To see a full list of all conditions and symptoms we treat, click here.
When you schedule your appointment, we’ll ask about your symptoms and give you a time frame for our arrival - typically the same day. Please note that the ETA may vary depending on the number of patient visits we have that day. When you call to schedule a visit, you will be given an approximate arrival time.
DispatchHealth can arrange imaging services, such as x-ray and ultrasound, for qualified patients. However, imaging services will not be delivered at the time of your initial visit. Imaging is usually completed 1-3 days after your visit and may be performed either in your home or residence (if you qualify for this service) or at a separate outpatient imaging center.
Patients qualify for mobile imaging in the home or residence if they are unable to transfer to a brick-and-mortar location due to physical and/or mental difficulties. Their provider will need to provide a reason for portability in the documentation.
A visit with DispatchHealth costs roughly the same as a walk-in Reno urgent care visit. The percentage of the total bill you’re responsible for is determined by your insurance plan. Note that if you have a high deductible plan, you will need to meet your deductible before your insurance will cover the cost.
If you do not have or we are not contracted with your insurance company, DispatchHealth accepts payment of a flat rate of $375 at the time of treatment via credit card. This flat rate is for everything that we do, which includes medications administered, procedures performed, and on-site lab tests obtained. At times, third-party service providers may be recommended including imaging, labs, prescriptions or other healthcare services. In these instances, the patient will be billed separately by those services. Payment methods include credit, debit, health savings account (HSA), health reimbursement account (HRA) and flexible spending account account (FSA) payments.
Booking an appointment with us is easy! Simply give us a call or click here.
Our teams wear surgical masks and gloves for every patient encounter. For patients with respiratory and/or COVID-19 symptoms, our teams also wear N95 respirator masks, eye protection, gowns, and shoe covers. Our teams follow strict guidelines for entering and exiting patient homes, and we thoroughly disinfect our kits and cars after every patient visit. Learn more about our COVID-19 response.
DispatchHealth provides urgent medical care in the Reno during the hours of: